FCC Consumer Complaints – 29 April 2015
Introduction
The Federal Communications Commission recorded 1130 consumer complaints on Wednesday, 29 April 2015 relating to telecommunications services, this was lower than the 1180 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 469 complaints recorded.
Key statistics
- Total complaints
- 1130
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (469)
- Most reported state/territory
- California (145)
Where the complaints came from
A total of 1130 complaints were recorded on 29 April 2015, with reports originating from 760 cities in 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 12.8% |
| Florida | 75 | 6.6% |
| Texas | 70 | 6.2% |
| New York | 67 | 5.9% |
| Pennsylvania | 51 | 4.5% |
| Colorado | 43 | 3.8% |
| Georgia | 43 | 3.8% |
| Washington | 43 | 3.8% |
| New Jersey | 38 | 3.4% |
| Massachusetts | 37 | 3.3% |
| Other states and territories | 513 | 45.4% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 907 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 907 | 80.3% |
| Internet | 121 | 10.7% |
| TV | 81 | 7.2% |
| Radio | 18 | 1.6% |
| Accessibility | 3 | 0.3% |
Phone complaints
907 complaints were recorded in this category, representing 80.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 469 | 51.7% |
| Robocalls | 220 | 24.3% |
| Billing | 88 | 9.7% |
| Junk Faxes | 26 | 2.9% |
| Availability (including rural call completion) | 24 | 2.6% |
| Equipment | 24 | 2.6% |
| Number Portability (keeping your number if you change providers) | 21 | 2.3% |
| Privacy | 11 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.1% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
121 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 26.4% |
| Privacy | 31 | 25.6% |
| Availability | 23 | 19.0% |
| Speed | 16 | 13.2% |
| Equipment | 10 | 8.3% |
| Interference | 9 | 7.4% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
81 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 33.3% |
| Availability | 20 | 24.7% |
| Indecency | 14 | 17.3% |
| Equipment | 7 | 8.6% |
| Loud Commercials | 7 | 8.6% |
| Interference | 5 | 6.2% |
| Privacy | 1 | 1.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.