FCC Consumer Complaints – 30 April 2015
Introduction
The Federal Communications Commission recorded 997 consumer complaints on Thursday, 30 April 2015 relating to telecommunications services, this was lower than the 1130 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 997
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (390)
- Most reported state/territory
- California (132)
Where the complaints came from
Reports recorded on 30 April 2015 show 997 complaints originating from 705 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 13.2% |
| Texas | 76 | 7.6% |
| Florida | 71 | 7.1% |
| New York | 56 | 5.6% |
| Maryland | 48 | 4.8% |
| Michigan | 43 | 4.3% |
| Pennsylvania | 43 | 4.3% |
| Georgia | 38 | 3.8% |
| Illinois | 37 | 3.7% |
| Virginia | 34 | 3.4% |
| Other states and territories | 419 | 42.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 794 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 794 | 79.6% |
| Internet | 100 | 10.0% |
| TV | 79 | 7.9% |
| Radio | 17 | 1.7% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
Phone complaints
794 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 390 | 49.1% |
| Robocalls | 201 | 25.3% |
| Billing | 68 | 8.6% |
| Availability (including rural call completion) | 27 | 3.4% |
| Privacy | 25 | 3.1% |
| Equipment | 23 | 2.9% |
| Number Portability (keeping your number if you change providers) | 21 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.1% |
| Junk Faxes | 12 | 1.5% |
| Interference (including signal jammers) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
100 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 27.0% |
| Privacy | 25 | 25.0% |
| Availability | 19 | 19.0% |
| Speed | 16 | 16.0% |
| Interference | 10 | 10.0% |
| Equipment | 3 | 3.0% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
79 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 41.8% |
| Indecency | 11 | 13.9% |
| Loud Commercials | 11 | 13.9% |
| Availability | 8 | 10.1% |
| Interference | 8 | 10.1% |
| Equipment | 6 | 7.6% |
| Privacy | 2 | 2.5% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.