FCC Consumer Complaints – 2 May 2015
Introduction
The Federal Communications Commission recorded 336 consumer complaints on Saturday, 2 May 2015 relating to telecommunications services, this was lower than the 941 complaints recorded the day before. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 124 complaints.
Key statistics
- Total complaints
- 336
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (124)
- Most reported state/territory
- California (43)
Where the complaints came from
On 2 May 2015, the 336 complaints recorded by the Federal Communications Commission were reported from 262 cities across 42 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 12.8% |
| Florida | 28 | 8.3% |
| New York | 20 | 6.0% |
| Illinois | 17 | 5.1% |
| Ohio | 17 | 5.1% |
| Connecticut | 16 | 4.8% |
| Texas | 16 | 4.8% |
| Pennsylvania | 15 | 4.5% |
| North Carolina | 14 | 4.2% |
| Massachusetts | 13 | 3.9% |
| Other states and territories | 137 | 40.8% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 240 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 240 | 71.4% |
| Internet | 49 | 14.6% |
| TV | 41 | 12.2% |
| Radio | 6 | 1.8% |
Phone complaints
240 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 124 | 51.7% |
| Robocalls | 56 | 23.3% |
| Billing | 17 | 7.1% |
| Privacy | 11 | 4.6% |
| Availability (including rural call completion) | 8 | 3.3% |
| Equipment | 8 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.5% |
| Number Portability (keeping your number if you change providers) | 4 | 1.7% |
| Interference (including signal jammers) | 3 | 1.3% |
| Junk Faxes | 3 | 1.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
49 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 30.6% |
| Privacy | 11 | 22.4% |
| Equipment | 7 | 14.3% |
| Speed | 7 | 14.3% |
| Availability | 5 | 10.2% |
| Interference | 4 | 8.2% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Equipment.
TV complaints
41 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 34.1% |
| Availability | 9 | 22.0% |
| Indecency | 9 | 22.0% |
| Loud Commercials | 5 | 12.2% |
| Equipment | 2 | 4.9% |
| Interference | 1 | 2.4% |
| Privacy | 1 | 2.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.