FCC Consumer Complaints – 3 May 2015
Introduction
On Sunday, 3 May 2015, 212 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 336 complaints recorded the day before. Reports were received from 39 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 212
- States & territories reporting
- 39
- Most common issue
- Telemarketing (including do not call and spoofing) (53)
- Most reported state/territory
- California (27)
Where the complaints came from
A total of 212 complaints were recorded on 3 May 2015, with reports originating from 175 cities in 39 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 27 | 12.7% |
| Florida | 20 | 9.4% |
| Washington | 16 | 7.5% |
| Pennsylvania | 13 | 6.1% |
| Texas | 12 | 5.7% |
| Illinois | 11 | 5.2% |
| Virginia | 11 | 5.2% |
| Colorado | 8 | 3.8% |
| Maryland | 8 | 3.8% |
| North Carolina | 7 | 3.3% |
| Other states and territories | 78 | 36.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 23 different cities.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 126 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 126 | 59.4% |
| TV | 42 | 19.8% |
| Internet | 37 | 17.5% |
| Radio | 6 | 2.8% |
| Accessibility | 1 | 0.5% |
Phone complaints
126 complaints were recorded in this category, representing 59.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 53 | 42.1% |
| Robocalls | 18 | 14.3% |
| Billing | 16 | 12.7% |
| Availability (including rural call completion) | 9 | 7.1% |
| Privacy | 9 | 7.1% |
| Equipment | 7 | 5.6% |
| Number Portability (keeping your number if you change providers) | 7 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.8% |
| Interference (including signal jammers) | 1 | 0.8% |
Telemarketing (including do not call and spoofing) accounted for the largest share of complaints in this category, with other issues reported less frequently.
TV complaints
42 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 35.7% |
| Billing | 13 | 31.0% |
| Equipment | 5 | 11.9% |
| Interference | 4 | 9.5% |
| Indecency | 3 | 7.1% |
| Loud Commercials | 2 | 4.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
37 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 24.3% |
| Speed | 8 | 21.6% |
| Privacy | 7 | 18.9% |
| Availability | 6 | 16.2% |
| Interference | 6 | 16.2% |
| Equipment | 1 | 2.7% |
Complaints in this category covered a range of issues, including Billing, Speed and Privacy.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.