FCC Consumer Complaints – 4 May 2015
Introduction
A total of 894 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 4 May 2015, complaint volume increased from 212 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 894
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (334)
- Most reported state/territory
- California (98)
Where the complaints came from
On 4 May 2015, the 894 complaints recorded by the Federal Communications Commission were reported from 583 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 11.0% |
| Florida | 71 | 7.9% |
| Texas | 66 | 7.4% |
| New York | 49 | 5.5% |
| New Jersey | 41 | 4.6% |
| Georgia | 33 | 3.7% |
| North Carolina | 33 | 3.7% |
| Maryland | 32 | 3.6% |
| Washington | 31 | 3.5% |
| Massachusetts | 30 | 3.4% |
| Other states and territories | 404 | 45.2% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 737 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 737 | 82.4% |
| Internet | 68 | 7.6% |
| TV | 63 | 7.0% |
| Radio | 24 | 2.7% |
| Accessibility | 2 | 0.2% |
Phone complaints
737 complaints were recorded in this category, representing 82.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 334 | 45.3% |
| Robocalls | 182 | 24.7% |
| Billing | 77 | 10.4% |
| Number Portability (keeping your number if you change providers) | 31 | 4.2% |
| Availability (including rural call completion) | 29 | 3.9% |
| Privacy | 22 | 3.0% |
| Equipment | 21 | 2.8% |
| Junk Faxes | 19 | 2.6% |
| Interference (including signal jammers) | 11 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
68 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 26.5% |
| Availability | 17 | 25.0% |
| Privacy | 11 | 16.2% |
| Speed | 11 | 16.2% |
| Interference | 7 | 10.3% |
| Equipment | 4 | 5.9% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
TV complaints
63 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 34.9% |
| Availability | 13 | 20.6% |
| Equipment | 10 | 15.9% |
| Indecency | 7 | 11.1% |
| Interference | 7 | 11.1% |
| Loud Commercials | 2 | 3.2% |
| Privacy | 1 | 1.6% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.