FCC Consumer Complaints – 6 May 2015
Introduction
On Wednesday, 6 May 2015, the Federal Communications Commission recorded 1055 consumer complaints relating to telecommunications services, this represented an increase from the 1040 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 416 complaints.
Key statistics
- Total complaints
- 1055
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (416)
- Most reported state/territory
- California (135)
Where the complaints came from
On 6 May 2015, the 1055 complaints recorded by the Federal Communications Commission were reported from 700 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 12.8% |
| Texas | 95 | 9.0% |
| Florida | 72 | 6.8% |
| New York | 55 | 5.2% |
| Illinois | 39 | 3.7% |
| Pennsylvania | 39 | 3.7% |
| Virginia | 36 | 3.4% |
| Georgia | 33 | 3.1% |
| Michigan | 32 | 3.0% |
| Washington | 32 | 3.0% |
| Other states and territories | 485 | 46.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 93 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 844 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 844 | 80.0% |
| Internet | 105 | 10.0% |
| TV | 83 | 7.9% |
| Radio | 16 | 1.5% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
Phone complaints
844 complaints were recorded in this category, representing 80.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 416 | 49.3% |
| Robocalls | 196 | 23.2% |
| Billing | 71 | 8.4% |
| Availability (including rural call completion) | 40 | 4.7% |
| Number Portability (keeping your number if you change providers) | 32 | 3.8% |
| Equipment | 29 | 3.4% |
| Privacy | 28 | 3.3% |
| Junk Faxes | 15 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
105 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 34 | 32.4% |
| Billing | 24 | 22.9% |
| Availability | 20 | 19.0% |
| Speed | 13 | 12.4% |
| Equipment | 7 | 6.7% |
| Interference | 7 | 6.7% |
Complaints in this category covered a range of issues, including Privacy, Billing and Availability.
TV complaints
83 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 33.7% |
| Indecency | 17 | 20.5% |
| Availability | 13 | 15.7% |
| Equipment | 13 | 15.7% |
| Interference | 8 | 9.6% |
| Loud Commercials | 4 | 4.8% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.