FCC Consumer Complaints – 7 May 2015
Introduction
On Thursday, 7 May 2015, the Federal Communications Commission recorded 943 consumer complaints relating to telecommunications services, this represented a decline from the 1055 complaints recorded the day before. The complaints came from 51 states and territories, with California recording the largest share of reports at 142 complaints. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 392 complaints.
Key statistics
- Total complaints
- 943
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (392)
- Most reported state/territory
- California (142)
Where the complaints came from
The 943 complaints recorded on 7 May 2015 were submitted from 637 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 15.1% |
| Florida | 61 | 6.5% |
| Texas | 58 | 6.2% |
| New York | 55 | 5.8% |
| Illinois | 43 | 4.6% |
| Pennsylvania | 34 | 3.6% |
| Georgia | 33 | 3.5% |
| Colorado | 31 | 3.3% |
| Virginia | 30 | 3.2% |
| Arizona | 27 | 2.9% |
| Other states and territories | 428 | 45.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 759 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 759 | 80.5% |
| Internet | 98 | 10.4% |
| TV | 68 | 7.2% |
| Radio | 9 | 1.0% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
759 complaints were recorded in this category, representing 80.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 392 | 51.6% |
| Robocalls | 173 | 22.8% |
| Billing | 70 | 9.2% |
| Equipment | 23 | 3.0% |
| Number Portability (keeping your number if you change providers) | 22 | 2.9% |
| Availability (including rural call completion) | 20 | 2.6% |
| Privacy | 20 | 2.6% |
| Junk Faxes | 17 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.3% |
| Interference (including signal jammers) | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
98 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 26.5% |
| Privacy | 23 | 23.5% |
| Speed | 18 | 18.4% |
| Interference | 12 | 12.2% |
| Availability | 11 | 11.2% |
| Equipment | 8 | 8.2% |
Complaints in this category covered a range of issues, including Billing, Privacy and Speed.
TV complaints
68 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 38.2% |
| Availability | 11 | 16.2% |
| Indecency | 11 | 16.2% |
| Loud Commercials | 8 | 11.8% |
| Equipment | 6 | 8.8% |
| Interference | 3 | 4.4% |
| Privacy | 3 | 4.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.