FCC Consumer Complaints – 8 May 2015
Introduction
On 8 May 2015, 935 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 943 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 380 complaints.
Key statistics
- Total complaints
- 935
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (380)
- Most reported state/territory
- California (131)
Where the complaints came from
A total of 935 complaints were recorded on 8 May 2015, with reports originating from 638 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 14.0% |
| Florida | 76 | 8.1% |
| Texas | 68 | 7.3% |
| New York | 61 | 6.5% |
| Georgia | 43 | 4.6% |
| Illinois | 39 | 4.2% |
| Washington | 36 | 3.9% |
| New Jersey | 33 | 3.5% |
| Pennsylvania | 33 | 3.5% |
| Michigan | 29 | 3.1% |
| Other states and territories | 384 | 41.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 89 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 754 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 754 | 80.6% |
| Internet | 98 | 10.5% |
| TV | 63 | 6.7% |
| Radio | 17 | 1.8% |
| Accessibility | 3 | 0.3% |
Phone complaints
754 complaints were recorded in this category, representing 80.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 380 | 50.4% |
| Robocalls | 180 | 23.9% |
| Billing | 63 | 8.4% |
| Availability (including rural call completion) | 29 | 3.8% |
| Equipment | 24 | 3.2% |
| Number Portability (keeping your number if you change providers) | 23 | 3.1% |
| Privacy | 21 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.0% |
| Junk Faxes | 9 | 1.2% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
98 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 31.6% |
| Privacy | 17 | 17.3% |
| Speed | 17 | 17.3% |
| Availability | 16 | 16.3% |
| Interference | 13 | 13.3% |
| Equipment | 4 | 4.1% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Speed.
TV complaints
63 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 44.4% |
| Availability | 8 | 12.7% |
| Indecency | 8 | 12.7% |
| Equipment | 7 | 11.1% |
| Loud Commercials | 6 | 9.5% |
| Interference | 5 | 7.9% |
| Privacy | 1 | 1.6% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.