FCC Consumer Complaints – 9 May 2015
Introduction
On 9 May 2015, the Federal Communications Commission recorded 388 consumer complaints relating to telecommunications services, this was lower than the 935 complaints recorded the day before. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 137 complaints.
Key statistics
- Total complaints
- 388
- States & territories reporting
- 44
- Most common issue
- Telemarketing (including do not call and spoofing) (137)
- Most reported state/territory
- California (52)
Where the complaints came from
The 388 complaints recorded on 9 May 2015 were submitted from 303 cities across 44 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 13.4% |
| Florida | 33 | 8.5% |
| Texas | 30 | 7.7% |
| Illinois | 21 | 5.4% |
| Pennsylvania | 18 | 4.6% |
| Maryland | 17 | 4.4% |
| New York | 14 | 3.6% |
| North Carolina | 13 | 3.4% |
| New Jersey | 13 | 3.4% |
| Washington | 13 | 3.4% |
| Other states and territories | 162 | 41.8% |
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. Phone was the most reported category, with 270 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 270 | 69.6% |
| Internet | 50 | 12.9% |
| TV | 48 | 12.4% |
| Radio | 20 | 5.2% |
Phone complaints
270 complaints were recorded in this category, representing 69.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 137 | 50.7% |
| Robocalls | 65 | 24.1% |
| Billing | 27 | 10.0% |
| Privacy | 14 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.3% |
| Availability (including rural call completion) | 7 | 2.6% |
| Equipment | 6 | 2.2% |
| Number Portability (keeping your number if you change providers) | 2 | 0.7% |
| Interference (including signal jammers) | 1 | 0.4% |
| Junk Faxes | 1 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
50 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 30.0% |
| Availability | 10 | 20.0% |
| Privacy | 8 | 16.0% |
| Speed | 8 | 16.0% |
| Interference | 5 | 10.0% |
| Equipment | 4 | 8.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
TV complaints
48 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 37.5% |
| Availability | 14 | 29.2% |
| Indecency | 7 | 14.6% |
| Loud Commercials | 4 | 8.3% |
| Equipment | 3 | 6.3% |
| Interference | 1 | 2.1% |
| Privacy | 1 | 2.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.