FCC Consumer Complaints – 10 May 2015
Introduction
The Federal Communications Commission recorded 236 consumer complaints on Sunday, 10 May 2015 relating to telecommunications services, this represented a decline from the 388 complaints recorded the day before. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 236
- States & territories reporting
- 41
- Most common issue
- Telemarketing (including do not call and spoofing) (52)
- Most reported state/territory
- California (41)
Where the complaints came from
On 10 May 2015, the 236 complaints recorded by the Federal Communications Commission were reported from 179 cities across 41 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 17.4% |
| Maryland | 26 | 11.0% |
| Florida | 20 | 8.5% |
| New York | 15 | 6.4% |
| Texas | 13 | 5.5% |
| Illinois | 11 | 4.7% |
| South Carolina | 9 | 3.8% |
| New Jersey | 8 | 3.4% |
| Arizona | 6 | 2.5% |
| North Carolina | 6 | 2.5% |
| Other states and territories | 80 | 33.9% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 137 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 137 | 58.1% |
| TV | 42 | 17.8% |
| Internet | 32 | 13.6% |
| Radio | 24 | 10.2% |
| Emergency | 1 | 0.4% |
Phone complaints
137 complaints were recorded in this category, representing 58.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 52 | 38.0% |
| Billing | 22 | 16.1% |
| Robocalls | 22 | 16.1% |
| Equipment | 13 | 9.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 5.8% |
| Availability (including rural call completion) | 6 | 4.4% |
| Privacy | 5 | 3.6% |
| Interference (including signal jammers) | 4 | 2.9% |
| Number Portability (keeping your number if you change providers) | 4 | 2.9% |
A broad mix of issues was reported in this category, with Telemarketing (including do not call and spoofing), Billing and Robocalls among the most common.
TV complaints
42 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 31.0% |
| Indecency | 9 | 21.4% |
| Availability | 7 | 16.7% |
| Loud Commercials | 6 | 14.3% |
| Equipment | 4 | 9.5% |
| Interference | 3 | 7.1% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
Internet complaints
32 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 34.4% |
| Billing | 9 | 28.1% |
| Privacy | 5 | 15.6% |
| Interference | 3 | 9.4% |
| Speed | 3 | 9.4% |
| Equipment | 1 | 3.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Radio complaints
24 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 22 | 91.7% |
| Equipment | 1 | 4.2% |
| Indecency | 1 | 4.2% |
The largest share of complaints in this category related to Interference and Equipment, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.