FCC Consumer Complaints – 11 May 2015
Introduction
On Monday, 11 May 2015, the Federal Communications Commission recorded 820 consumer complaints relating to telecommunications services, this represented an increase from the 236 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 329 complaints recorded.
Key statistics
- Total complaints
- 820
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (329)
- Most reported state/territory
- California (100)
Where the complaints came from
Reports recorded on 11 May 2015 show 820 complaints originating from 589 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 12.2% |
| Texas | 57 | 7.0% |
| Florida | 52 | 6.3% |
| New York | 38 | 4.6% |
| Pennsylvania | 35 | 4.3% |
| Georgia | 33 | 4.0% |
| Illinois | 27 | 3.3% |
| New Jersey | 27 | 3.3% |
| Ohio | 27 | 3.3% |
| Virginia | 27 | 3.3% |
| Other states and territories | 394 | 48.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 69 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 659 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 659 | 80.4% |
| TV | 73 | 8.9% |
| Internet | 69 | 8.4% |
| Radio | 14 | 1.7% |
| Emergency | 3 | 0.4% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
659 complaints were recorded in this category, representing 80.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 329 | 49.9% |
| Robocalls | 135 | 20.5% |
| Billing | 68 | 10.3% |
| Privacy | 24 | 3.6% |
| Junk Faxes | 22 | 3.3% |
| Number Portability (keeping your number if you change providers) | 20 | 3.0% |
| Availability (including rural call completion) | 19 | 2.9% |
| Equipment | 17 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Interference (including signal jammers) | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
73 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 47.9% |
| Interference | 11 | 15.1% |
| Indecency | 9 | 12.3% |
| Equipment | 8 | 11.0% |
| Availability | 5 | 6.8% |
| Loud Commercials | 5 | 6.8% |
Billing and Interference were the main issues reported in this category, while other issues were less common.
Internet complaints
69 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 34.8% |
| Availability | 15 | 21.7% |
| Speed | 9 | 13.0% |
| Privacy | 8 | 11.6% |
| Equipment | 7 | 10.1% |
| Interference | 6 | 8.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.