FCC Consumer Complaints – 12 May 2015
Introduction
On Tuesday, 12 May 2015, 985 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 820 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 429 complaints.
Key statistics
- Total complaints
- 985
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (429)
- Most reported state/territory
- California (118)
Where the complaints came from
The 985 complaints recorded on 12 May 2015 originated from 701 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 12.0% |
| Florida | 75 | 7.6% |
| Texas | 66 | 6.7% |
| Illinois | 55 | 5.6% |
| Georgia | 45 | 4.6% |
| New Jersey | 43 | 4.4% |
| New York | 40 | 4.1% |
| Virginia | 39 | 4.0% |
| Pennsylvania | 38 | 3.9% |
| Michigan | 34 | 3.5% |
| Other states and territories | 430 | 43.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 784 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 784 | 79.6% |
| Internet | 107 | 10.9% |
| TV | 71 | 7.2% |
| Radio | 16 | 1.6% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
784 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 429 | 54.7% |
| Robocalls | 152 | 19.4% |
| Billing | 68 | 8.7% |
| Equipment | 34 | 4.3% |
| Availability (including rural call completion) | 24 | 3.1% |
| Number Portability (keeping your number if you change providers) | 22 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.4% |
| Junk Faxes | 16 | 2.0% |
| Privacy | 16 | 2.0% |
| Interference (including signal jammers) | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
107 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 30.8% |
| Privacy | 23 | 21.5% |
| Availability | 20 | 18.7% |
| Interference | 16 | 15.0% |
| Speed | 12 | 11.2% |
| Equipment | 3 | 2.8% |
A broad mix of issues was reported in this category, with Billing, Privacy and Availability among the most common.
TV complaints
71 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 45.1% |
| Availability | 13 | 18.3% |
| Indecency | 9 | 12.7% |
| Interference | 8 | 11.3% |
| Equipment | 6 | 8.5% |
| Loud Commercials | 3 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.