FCC Consumer Complaints – 13 May 2015
Introduction
On Wednesday, 13 May 2015, the Federal Communications Commission recorded 997 consumer complaints relating to telecommunications services, complaint volume increased from 985 complaints the previous day. Complaints were reported across 49 states and territories, and California generated the highest number of submissions with 180 complaints. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 414 complaints.
Key statistics
- Total complaints
- 997
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (414)
- Most reported state/territory
- California (180)
Where the complaints came from
Across 667 cities in 49 states and territories, a total of 997 complaints were recorded on 13 May 2015. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. At the city level, complaints were spread across locations, with no single city representing a significant proportion of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 180 | 18.1% |
| New York | 79 | 7.9% |
| Texas | 57 | 5.7% |
| Florida | 54 | 5.4% |
| Georgia | 39 | 3.9% |
| Ohio | 39 | 3.9% |
| Pennsylvania | 35 | 3.5% |
| Illinois | 32 | 3.2% |
| Colorado | 30 | 3.0% |
| Maryland | 30 | 3.0% |
| Other states and territories | 420 | 42.1% |
Location highlight
Complaints in California were reported across 95 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 796 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 796 | 79.8% |
| Internet | 101 | 10.1% |
| TV | 81 | 8.1% |
| Radio | 12 | 1.2% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
Phone complaints
796 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 414 | 52.0% |
| Robocalls | 187 | 23.5% |
| Billing | 62 | 7.8% |
| Equipment | 28 | 3.5% |
| Privacy | 28 | 3.5% |
| Availability (including rural call completion) | 23 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.1% |
| Number Portability (keeping your number if you change providers) | 16 | 2.0% |
| Junk Faxes | 12 | 1.5% |
| Interference (including signal jammers) | 8 | 1.0% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
101 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 30.7% |
| Privacy | 19 | 18.8% |
| Availability | 16 | 15.8% |
| Interference | 15 | 14.9% |
| Speed | 15 | 14.9% |
| Equipment | 5 | 5.0% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
81 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 40.7% |
| Loud Commercials | 17 | 21.0% |
| Availability | 12 | 14.8% |
| Indecency | 8 | 9.9% |
| Equipment | 6 | 7.4% |
| Interference | 5 | 6.2% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.