FCC Consumer Complaints – 14 May 2015
Introduction
A total of 1050 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 14 May 2015, this was higher than the 997 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 452 complaints.
Key statistics
- Total complaints
- 1050
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (452)
- Most reported state/territory
- California (150)
Where the complaints came from
A total of 1050 complaints were recorded on 14 May 2015, with reports originating from 706 cities in 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 150 | 14.3% |
| Florida | 90 | 8.6% |
| New York | 79 | 7.5% |
| Texas | 66 | 6.3% |
| Pennsylvania | 40 | 3.8% |
| Tennessee | 38 | 3.6% |
| Georgia | 34 | 3.2% |
| Illinois | 34 | 3.2% |
| North Carolina | 31 | 3.0% |
| Massachusetts | 30 | 2.9% |
| Other states and territories | 457 | 43.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 92 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 878 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 878 | 83.6% |
| Internet | 96 | 9.1% |
| TV | 55 | 5.2% |
| Radio | 17 | 1.6% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
878 complaints were recorded in this category, representing 83.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 452 | 51.5% |
| Robocalls | 183 | 20.8% |
| Billing | 77 | 8.8% |
| Number Portability (keeping your number if you change providers) | 44 | 5.0% |
| Privacy | 29 | 3.3% |
| Availability (including rural call completion) | 28 | 3.2% |
| Equipment | 20 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.9% |
| Junk Faxes | 16 | 1.8% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
96 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 31.3% |
| Privacy | 22 | 22.9% |
| Speed | 18 | 18.8% |
| Availability | 14 | 14.6% |
| Interference | 8 | 8.3% |
| Equipment | 4 | 4.2% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Speed.
TV complaints
55 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 27.3% |
| Indecency | 13 | 23.6% |
| Availability | 9 | 16.4% |
| Equipment | 6 | 10.9% |
| Interference | 6 | 10.9% |
| Loud Commercials | 6 | 10.9% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.