FCC Consumer Complaints – 15 May 2015
Introduction
The Federal Communications Commission recorded 888 consumer complaints on 15 May 2015 relating to telecommunications services, this was lower than the 1050 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 394 complaints.
Key statistics
- Total complaints
- 888
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (394)
- Most reported state/territory
- California (132)
Where the complaints came from
The 888 complaints recorded on 15 May 2015 were submitted from 616 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 14.9% |
| Florida | 71 | 8.0% |
| Texas | 59 | 6.6% |
| Georgia | 44 | 5.0% |
| Pennsylvania | 43 | 4.8% |
| New York | 38 | 4.3% |
| Illinois | 36 | 4.1% |
| Washington | 32 | 3.6% |
| Massachusetts | 30 | 3.4% |
| Maryland | 29 | 3.3% |
| Other states and territories | 372 | 41.9% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 713 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 713 | 80.3% |
| Internet | 80 | 9.0% |
| TV | 73 | 8.2% |
| Radio | 21 | 2.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
713 complaints were recorded in this category, representing 80.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 394 | 55.3% |
| Robocalls | 169 | 23.7% |
| Billing | 66 | 9.3% |
| Equipment | 18 | 2.5% |
| Availability (including rural call completion) | 13 | 1.8% |
| Number Portability (keeping your number if you change providers) | 13 | 1.8% |
| Interference (including signal jammers) | 12 | 1.7% |
| Privacy | 12 | 1.7% |
| Junk Faxes | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
80 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 37.5% |
| Availability | 16 | 20.0% |
| Privacy | 12 | 15.0% |
| Speed | 12 | 15.0% |
| Interference | 6 | 7.5% |
| Equipment | 4 | 5.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
TV complaints
73 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 42.5% |
| Loud Commercials | 13 | 17.8% |
| Availability | 9 | 12.3% |
| Equipment | 9 | 12.3% |
| Indecency | 5 | 6.8% |
| Privacy | 3 | 4.1% |
| Interference | 1 | 1.4% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.