FCC Consumer Complaints – 16 May 2015
Introduction
The Federal Communications Commission recorded 393 consumer complaints on Saturday, 16 May 2015 relating to telecommunications services, complaint volume fell from 888 complaints the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 149 complaints.
Key statistics
- Total complaints
- 393
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (149)
- Most reported state/territory
- California (54)
Where the complaints came from
A total of 393 complaints were recorded on 16 May 2015, with reports originating from 300 cities in 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 13.7% |
| Texas | 34 | 8.7% |
| Florida | 25 | 6.4% |
| New York | 25 | 6.4% |
| Maryland | 23 | 5.9% |
| Georgia | 18 | 4.6% |
| New Jersey | 17 | 4.3% |
| Pennsylvania | 14 | 3.6% |
| Illinois | 13 | 3.3% |
| Connecticut | 12 | 3.1% |
| Other states and territories | 158 | 40.2% |
Location highlight
Complaints in California were reported across 36 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 262 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 262 | 66.7% |
| Internet | 56 | 14.2% |
| TV | 53 | 13.5% |
| Radio | 22 | 5.6% |
Phone complaints
262 complaints were recorded in this category, representing 66.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 149 | 56.9% |
| Robocalls | 55 | 21.0% |
| Billing | 21 | 8.0% |
| Equipment | 11 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 3.1% |
| Privacy | 6 | 2.3% |
| Availability (including rural call completion) | 4 | 1.5% |
| Interference (including signal jammers) | 3 | 1.1% |
| Junk Faxes | 3 | 1.1% |
| Number Portability (keeping your number if you change providers) | 2 | 0.8% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
56 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 28.6% |
| Availability | 14 | 25.0% |
| Privacy | 12 | 21.4% |
| Speed | 7 | 12.5% |
| Interference | 5 | 8.9% |
| Equipment | 2 | 3.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
TV complaints
53 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 35.8% |
| Loud Commercials | 10 | 18.9% |
| Equipment | 9 | 17.0% |
| Indecency | 8 | 15.1% |
| Availability | 5 | 9.4% |
| Interference | 2 | 3.8% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.