FCC Consumer Complaints – 17 May 2015
Introduction
On Sunday, 17 May 2015, the Federal Communications Commission recorded 208 consumer complaints relating to telecommunications services, this was lower than the 393 complaints recorded the previous day. Reports were received from 42 states and territories, with Florida recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 208
- States & territories reporting
- 42
- Most common issue
- Telemarketing (including do not call and spoofing) (46)
- Most reported state/territory
- Florida (21)
Where the complaints came from
A total of 208 complaints were recorded on 17 May 2015, with reports originating from 165 cities in 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 21 | 10.1% |
| Texas | 19 | 9.1% |
| New York | 15 | 7.2% |
| California | 14 | 6.7% |
| Indiana | 12 | 5.8% |
| Maryland | 10 | 4.8% |
| North Carolina | 8 | 3.8% |
| Arizona | 7 | 3.4% |
| Illinois | 7 | 3.4% |
| Alabama | 6 | 2.9% |
| Other states and territories | 89 | 42.8% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 112 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 112 | 53.8% |
| Internet | 44 | 21.2% |
| TV | 40 | 19.2% |
| Radio | 11 | 5.3% |
| Emergency | 1 | 0.5% |
Phone complaints
112 complaints were recorded in this category, representing 53.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 46 | 41.1% |
| Robocalls | 18 | 16.1% |
| Billing | 13 | 11.6% |
| Interference (including signal jammers) | 8 | 7.1% |
| Privacy | 7 | 6.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 5.4% |
| Availability (including rural call completion) | 5 | 4.5% |
| Number Portability (keeping your number if you change providers) | 5 | 4.5% |
| Junk Faxes | 3 | 2.7% |
| Equipment | 1 | 0.9% |
Telemarketing (including do not call and spoofing) accounted for the largest share of complaints in this category, with other issues reported less frequently.
Internet complaints
44 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 13 | 29.5% |
| Availability | 10 | 22.7% |
| Billing | 9 | 20.5% |
| Speed | 5 | 11.4% |
| Interference | 4 | 9.1% |
| Equipment | 3 | 6.8% |
A broad mix of issues was reported in this category, with Privacy, Availability and Billing among the most common.
TV complaints
40 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 13 | 32.5% |
| Loud Commercials | 10 | 25.0% |
| Billing | 9 | 22.5% |
| Equipment | 4 | 10.0% |
| Interference | 3 | 7.5% |
| Availability | 1 | 2.5% |
A broad mix of issues was reported in this category, with Indecency, Loud Commercials and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.