FCC Consumer Complaints – 18 May 2015
Introduction
The Federal Communications Commission recorded 857 consumer complaints on Monday, 18 May 2015 relating to telecommunications services, complaint volume increased from 208 complaints the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 322 complaints recorded.
Key statistics
- Total complaints
- 857
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (322)
- Most reported state/territory
- California (100)
Where the complaints came from
On 18 May 2015, the 857 complaints recorded by the Federal Communications Commission were reported from 604 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 11.7% |
| Florida | 76 | 8.9% |
| Texas | 69 | 8.1% |
| New York | 58 | 6.8% |
| Georgia | 42 | 4.9% |
| Pennsylvania | 39 | 4.6% |
| Virginia | 36 | 4.2% |
| Illinois | 32 | 3.7% |
| New Jersey | 30 | 3.5% |
| Ohio | 27 | 3.2% |
| Other states and territories | 347 | 40.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 659 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 659 | 76.9% |
| Internet | 95 | 11.1% |
| TV | 86 | 10.0% |
| Radio | 12 | 1.4% |
| Accessibility | 4 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
659 complaints were recorded in this category, representing 76.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 322 | 48.9% |
| Robocalls | 147 | 22.3% |
| Billing | 67 | 10.2% |
| Equipment | 29 | 4.4% |
| Junk Faxes | 24 | 3.6% |
| Availability (including rural call completion) | 23 | 3.5% |
| Privacy | 17 | 2.6% |
| Number Portability (keeping your number if you change providers) | 13 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
95 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 34.7% |
| Availability | 18 | 18.9% |
| Speed | 15 | 15.8% |
| Privacy | 12 | 12.6% |
| Interference | 9 | 9.5% |
| Equipment | 8 | 8.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
86 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 32.6% |
| Availability | 17 | 19.8% |
| Indecency | 17 | 19.8% |
| Loud Commercials | 11 | 12.8% |
| Equipment | 8 | 9.3% |
| Interference | 5 | 5.8% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.