FCC Consumer Complaints – 19 May 2015
Introduction
On 19 May 2015, 999 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 857 complaints recorded the day before. Submissions were made from 51 states and territories, with California accounting for the highest number of complaints at 136. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 409 complaints recorded.
Key statistics
- Total complaints
- 999
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (409)
- Most reported state/territory
- California (136)
Where the complaints came from
A total of 999 complaints were recorded on 19 May 2015, with reports originating from 639 cities in 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Minnesota, where Hills accounted for 38 of the 56 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 13.6% |
| Florida | 67 | 6.7% |
| Texas | 65 | 6.5% |
| Minnesota | 56 | 5.6% |
| New York | 55 | 5.5% |
| Illinois | 50 | 5.0% |
| Pennsylvania | 45 | 4.5% |
| Georgia | 38 | 3.8% |
| North Carolina | 33 | 3.3% |
| Ohio | 32 | 3.2% |
| Other states and territories | 422 | 42.2% |
Location highlight
Complaints in Minnesota were heavily concentrated in Hills, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 792 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 792 | 79.3% |
| TV | 97 | 9.7% |
| Internet | 88 | 8.8% |
| Radio | 17 | 1.7% |
| Accessibility | 5 | 0.5% |
Phone complaints
792 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 409 | 51.6% |
| Robocalls | 169 | 21.3% |
| Billing | 61 | 7.7% |
| Availability (including rural call completion) | 60 | 7.6% |
| Equipment | 23 | 2.9% |
| Junk Faxes | 21 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.9% |
| Number Portability (keeping your number if you change providers) | 15 | 1.9% |
| Privacy | 10 | 1.3% |
| Interference (including signal jammers) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
97 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 35.1% |
| Indecency | 20 | 20.6% |
| Availability | 16 | 16.5% |
| Equipment | 11 | 11.3% |
| Loud Commercials | 7 | 7.2% |
| Interference | 6 | 6.2% |
| Privacy | 3 | 3.1% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
Internet complaints
88 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 31.8% |
| Privacy | 20 | 22.7% |
| Availability | 17 | 19.3% |
| Speed | 10 | 11.4% |
| Interference | 7 | 8.0% |
| Equipment | 6 | 6.8% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.