FCC Consumer Complaints – 23 May 2015
Introduction
On 23 May 2015, 347 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 800 complaints recorded the day before. The complaints came from 47 states and territories, with California recording the largest share of reports at 53 complaints. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 119 complaints.
Key statistics
- Total complaints
- 347
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (119)
- Most reported state/territory
- California (53)
Where the complaints came from
Across 281 cities in 47 states and territories, a total of 347 complaints were recorded on 23 May 2015. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 15.3% |
| Florida | 26 | 7.5% |
| Arizona | 21 | 6.1% |
| Pennsylvania | 20 | 5.8% |
| New York | 16 | 4.6% |
| North Carolina | 15 | 4.3% |
| Texas | 15 | 4.3% |
| Georgia | 14 | 4.0% |
| Maryland | 13 | 3.7% |
| Michigan | 10 | 2.9% |
| Other states and territories | 144 | 41.5% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 239 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 239 | 68.9% |
| Internet | 50 | 14.4% |
| TV | 50 | 14.4% |
| Radio | 7 | 2.0% |
| Emergency | 1 | 0.3% |
Phone complaints
239 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 119 | 49.8% |
| Robocalls | 56 | 23.4% |
| Billing | 22 | 9.2% |
| Availability (including rural call completion) | 13 | 5.4% |
| Equipment | 8 | 3.3% |
| Number Portability (keeping your number if you change providers) | 7 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.5% |
| Privacy | 6 | 2.5% |
| Interference (including signal jammers) | 2 | 0.8% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
50 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 38.0% |
| Privacy | 12 | 24.0% |
| Availability | 8 | 16.0% |
| Speed | 6 | 12.0% |
| Interference | 4 | 8.0% |
| Equipment | 1 | 2.0% |
Billing and Privacy were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 34.0% |
| Availability | 11 | 22.0% |
| Loud Commercials | 9 | 18.0% |
| Indecency | 6 | 12.0% |
| Equipment | 4 | 8.0% |
| Privacy | 2 | 4.0% |
| Interference | 1 | 2.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.