FCC Consumer Complaints – 24 May 2015
Introduction
On 24 May 2015, 207 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 347 complaints recorded the day before. The complaints came from 40 states and territories, with Maryland reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 207
- States & territories reporting
- 40
- Most common issue
- Telemarketing (including do not call and spoofing) (43)
- Most reported state/territory
- Maryland (22)
Where the complaints came from
Across 158 cities in 40 states and territories, a total of 207 complaints were recorded on 24 May 2015. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Maryland | 22 | 10.6% |
| California | 21 | 10.1% |
| Florida | 13 | 6.3% |
| Pennsylvania | 10 | 4.8% |
| New York | 9 | 4.3% |
| Texas | 9 | 4.3% |
| Arizona | 8 | 3.9% |
| Georgia | 8 | 3.9% |
| Washington | 7 | 3.4% |
| Michigan | 6 | 2.9% |
| Other states and territories | 92 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 103 complaints. This was followed by Internet, which accounted for 41 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 103 | 49.8% |
| Internet | 41 | 19.8% |
| TV | 33 | 15.9% |
| Radio | 27 | 13.0% |
| Emergency | 3 | 1.4% |
Phone complaints
103 complaints were recorded in this category, representing 49.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 43 | 41.7% |
| Robocalls | 15 | 14.6% |
| Billing | 10 | 9.7% |
| Availability (including rural call completion) | 9 | 8.7% |
| Number Portability (keeping your number if you change providers) | 7 | 6.8% |
| Privacy | 7 | 6.8% |
| Equipment | 6 | 5.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.9% |
| Interference (including signal jammers) | 2 | 1.9% |
Telemarketing (including do not call and spoofing) was the most commonly reported issue in this category, while other issues occurred less frequently.
Internet complaints
41 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 8 | 19.5% |
| Speed | 8 | 19.5% |
| Equipment | 7 | 17.1% |
| Billing | 6 | 14.6% |
| Interference | 6 | 14.6% |
| Privacy | 6 | 14.6% |
The remaining complaints in this category were spread across several issues, including Availability, Speed and Equipment.
TV complaints
33 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 27.3% |
| Indecency | 8 | 24.2% |
| Availability | 7 | 21.2% |
| Loud Commercials | 5 | 15.2% |
| Equipment | 2 | 6.1% |
| Interference | 2 | 6.1% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
Radio complaints
27 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 24 | 88.9% |
| Availability | 1 | 3.7% |
| Indecency | 1 | 3.7% |
| Pirate Radio | 1 | 3.7% |
The largest share of complaints in this category related to Interference and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.