FCC Consumer Complaints – 25 May 2015
Introduction
On Monday, 25 May 2015, 263 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 207 complaints the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 98 complaints.
Key statistics
- Total complaints
- 263
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (98)
- Most reported state/territory
- California (32)
Where the complaints came from
A total of 263 complaints were recorded on 25 May 2015, with reports originating from 219 cities in 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 32 | 12.2% |
| Florida | 17 | 6.5% |
| New York | 16 | 6.1% |
| Kentucky | 13 | 4.9% |
| Texas | 12 | 4.6% |
| North Carolina | 11 | 4.2% |
| Arizona | 10 | 3.8% |
| Colorado | 10 | 3.8% |
| Illinois | 10 | 3.8% |
| Michigan | 10 | 3.8% |
| Other states and territories | 122 | 46.4% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 189 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 189 | 71.9% |
| Internet | 39 | 14.8% |
| TV | 28 | 10.6% |
| Radio | 6 | 2.3% |
| Accessibility | 1 | 0.4% |
Phone complaints
189 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 98 | 51.9% |
| Robocalls | 38 | 20.1% |
| Billing | 17 | 9.0% |
| Availability (including rural call completion) | 9 | 4.8% |
| Privacy | 9 | 4.8% |
| Junk Faxes | 7 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.1% |
| Equipment | 4 | 2.1% |
| Number Portability (keeping your number if you change providers) | 2 | 1.1% |
| Interference (including signal jammers) | 1 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
39 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 10 | 25.6% |
| Availability | 8 | 20.5% |
| Billing | 7 | 17.9% |
| Interference | 6 | 15.4% |
| Speed | 5 | 12.8% |
| Equipment | 3 | 7.7% |
A broad mix of issues was reported in this category, with Privacy, Availability and Billing among the most common.
TV complaints
28 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 35.7% |
| Availability | 5 | 17.9% |
| Equipment | 4 | 14.3% |
| Indecency | 3 | 10.7% |
| Loud Commercials | 3 | 10.7% |
| Interference | 2 | 7.1% |
| Privacy | 1 | 3.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Equipment among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.