FCC Consumer Complaints – 26 May 2015
Introduction
A total of 1061 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 May 2015, complaint volume increased from 263 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1061
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (368)
- Most reported state/territory
- California (130)
Where the complaints came from
The 1061 complaints recorded on 26 May 2015 were submitted from 755 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 12.3% |
| Florida | 79 | 7.4% |
| New York | 66 | 6.2% |
| Texas | 63 | 5.9% |
| Pennsylvania | 48 | 4.5% |
| Illinois | 47 | 4.4% |
| Georgia | 45 | 4.2% |
| North Carolina | 36 | 3.4% |
| New Jersey | 34 | 3.2% |
| Maryland | 33 | 3.1% |
| Other states and territories | 475 | 44.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 821 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 821 | 77.4% |
| Internet | 120 | 11.3% |
| TV | 98 | 9.2% |
| Radio | 14 | 1.3% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
Phone complaints
821 complaints were recorded in this category, representing 77.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 368 | 44.8% |
| Billing | 140 | 17.1% |
| Robocalls | 137 | 16.7% |
| Number Portability (keeping your number if you change providers) | 41 | 5.0% |
| Equipment | 37 | 4.5% |
| Availability (including rural call completion) | 32 | 3.9% |
| Junk Faxes | 24 | 2.9% |
| Privacy | 23 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
Telemarketing (including do not call and spoofing) and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
120 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 35.0% |
| Availability | 29 | 24.2% |
| Privacy | 21 | 17.5% |
| Speed | 13 | 10.8% |
| Equipment | 8 | 6.7% |
| Interference | 7 | 5.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
TV complaints
98 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 45.9% |
| Availability | 21 | 21.4% |
| Equipment | 12 | 12.2% |
| Loud Commercials | 12 | 12.2% |
| Indecency | 4 | 4.1% |
| Interference | 2 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.