FCC Consumer Complaints – 27 May 2015
Introduction
The Federal Communications Commission recorded 1017 consumer complaints on 27 May 2015 relating to telecommunications services, this represented a decline from the 1061 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 405 complaints recorded.
Key statistics
- Total complaints
- 1017
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (405)
- Most reported state/territory
- California (146)
Where the complaints came from
Reports recorded on 27 May 2015 show 1017 complaints originating from 716 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 14.4% |
| Florida | 101 | 9.9% |
| Texas | 75 | 7.4% |
| Georgia | 49 | 4.8% |
| New York | 48 | 4.7% |
| Pennsylvania | 43 | 4.2% |
| Illinois | 40 | 3.9% |
| New Jersey | 32 | 3.1% |
| Ohio | 32 | 3.1% |
| Massachusetts | 31 | 3.0% |
| Other states and territories | 420 | 41.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 789 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 789 | 77.6% |
| Internet | 112 | 11.0% |
| TV | 97 | 9.5% |
| Radio | 15 | 1.5% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
789 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 405 | 51.3% |
| Robocalls | 170 | 21.5% |
| Billing | 82 | 10.4% |
| Number Portability (keeping your number if you change providers) | 31 | 3.9% |
| Equipment | 27 | 3.4% |
| Availability (including rural call completion) | 20 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.3% |
| Privacy | 13 | 1.6% |
| Interference (including signal jammers) | 11 | 1.4% |
| Junk Faxes | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
112 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 41.1% |
| Availability | 22 | 19.6% |
| Privacy | 16 | 14.3% |
| Interference | 11 | 9.8% |
| Speed | 9 | 8.0% |
| Equipment | 8 | 7.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
97 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 39.2% |
| Equipment | 20 | 20.6% |
| Loud Commercials | 15 | 15.5% |
| Availability | 13 | 13.4% |
| Indecency | 4 | 4.1% |
| Interference | 4 | 4.1% |
| Privacy | 3 | 3.1% |
A broad mix of issues was reported in this category, with Billing, Equipment and Loud Commercials among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.