FCC Consumer Complaints – 28 May 2015
Introduction
On 28 May 2015, the Federal Communications Commission recorded 1029 consumer complaints relating to telecommunications services, this represented an increase from the 1017 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 437 complaints.
Key statistics
- Total complaints
- 1029
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (437)
- Most reported state/territory
- California (134)
Where the complaints came from
The 1029 complaints recorded on 28 May 2015 were submitted from 701 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 13.0% |
| Florida | 82 | 8.0% |
| Texas | 61 | 5.9% |
| New York | 51 | 5.0% |
| Pennsylvania | 49 | 4.8% |
| Colorado | 37 | 3.6% |
| North Carolina | 36 | 3.5% |
| New Jersey | 36 | 3.5% |
| Georgia | 34 | 3.3% |
| Illinois | 33 | 3.2% |
| Other states and territories | 476 | 46.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 830 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 830 | 80.7% |
| Internet | 98 | 9.5% |
| TV | 86 | 8.4% |
| Radio | 12 | 1.2% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
830 complaints were recorded in this category, representing 80.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 437 | 52.7% |
| Robocalls | 174 | 21.0% |
| Billing | 80 | 9.6% |
| Number Portability (keeping your number if you change providers) | 38 | 4.6% |
| Availability (including rural call completion) | 28 | 3.4% |
| Privacy | 21 | 2.5% |
| Equipment | 16 | 1.9% |
| Junk Faxes | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Interference (including signal jammers) | 10 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
98 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 31.6% |
| Billing | 22 | 22.4% |
| Speed | 16 | 16.3% |
| Privacy | 15 | 15.3% |
| Equipment | 7 | 7.1% |
| Interference | 7 | 7.1% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
86 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 48.8% |
| Availability | 17 | 19.8% |
| Loud Commercials | 9 | 10.5% |
| Equipment | 8 | 9.3% |
| Indecency | 7 | 8.1% |
| Interference | 2 | 2.3% |
| Privacy | 1 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.