FCC Consumer Complaints – 29 May 2015
Introduction
The Federal Communications Commission recorded 902 consumer complaints on 29 May 2015 relating to telecommunications services, complaint volume fell from 1029 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 384 complaints.
Key statistics
- Total complaints
- 902
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (384)
- Most reported state/territory
- California (115)
Where the complaints came from
On 29 May 2015, the 902 complaints recorded by the Federal Communications Commission were reported from 637 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.7% |
| Florida | 75 | 8.3% |
| Texas | 61 | 6.8% |
| New York | 44 | 4.9% |
| Virginia | 42 | 4.7% |
| Georgia | 38 | 4.2% |
| Washington | 32 | 3.5% |
| Colorado | 31 | 3.4% |
| North Carolina | 30 | 3.3% |
| New Jersey | 30 | 3.3% |
| Other states and territories | 404 | 44.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 703 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 703 | 77.9% |
| Internet | 93 | 10.3% |
| TV | 86 | 9.5% |
| Radio | 13 | 1.4% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
703 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 384 | 54.6% |
| Robocalls | 159 | 22.6% |
| Billing | 50 | 7.1% |
| Privacy | 25 | 3.6% |
| Availability (including rural call completion) | 22 | 3.1% |
| Equipment | 20 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.1% |
| Number Portability (keeping your number if you change providers) | 12 | 1.7% |
| Interference (including signal jammers) | 8 | 1.1% |
| Junk Faxes | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
93 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 32.3% |
| Availability | 26 | 28.0% |
| Privacy | 14 | 15.1% |
| Speed | 14 | 15.1% |
| Interference | 7 | 7.5% |
| Equipment | 2 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
86 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 41.9% |
| Availability | 14 | 16.3% |
| Indecency | 12 | 14.0% |
| Loud Commercials | 10 | 11.6% |
| Interference | 8 | 9.3% |
| Equipment | 6 | 7.0% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.