FCC Consumer Complaints – 30 May 2015
Introduction
The Federal Communications Commission recorded 424 consumer complaints on 30 May 2015 relating to telecommunications services, this represented a decline from the 902 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 170 complaints.
Key statistics
- Total complaints
- 424
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (170)
- Most reported state/territory
- California (42)
Where the complaints came from
Reports recorded on 30 May 2015 show 424 complaints originating from 327 cities across 46 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 9.9% |
| Florida | 25 | 5.9% |
| Texas | 25 | 5.9% |
| Georgia | 23 | 5.4% |
| New York | 23 | 5.4% |
| Maryland | 21 | 5.0% |
| North Carolina | 21 | 5.0% |
| Illinois | 18 | 4.2% |
| Pennsylvania | 17 | 4.0% |
| Oregon | 15 | 3.5% |
| Other states and territories | 193 | 45.5% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 313 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 313 | 73.8% |
| TV | 56 | 13.2% |
| Internet | 43 | 10.1% |
| Radio | 9 | 2.1% |
| Accessibility | 3 | 0.7% |
Phone complaints
313 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 170 | 54.3% |
| Robocalls | 74 | 23.6% |
| Billing | 23 | 7.3% |
| Equipment | 9 | 2.9% |
| Interference (including signal jammers) | 9 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.6% |
| Privacy | 8 | 2.6% |
| Availability (including rural call completion) | 6 | 1.9% |
| Number Portability (keeping your number if you change providers) | 4 | 1.3% |
| Junk Faxes | 2 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
56 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 30.4% |
| Loud Commercials | 13 | 23.2% |
| Indecency | 11 | 19.6% |
| Availability | 9 | 16.1% |
| Equipment | 4 | 7.1% |
| Privacy | 2 | 3.6% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Indecency among the most common.
Internet complaints
43 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Privacy | 12 | 27.9% |
| Billing | 11 | 25.6% |
| Availability | 10 | 23.3% |
| Interference | 8 | 18.6% |
| Speed | 2 | 4.7% |
A broad mix of issues was reported in this category, with Privacy, Billing and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.