FCC Consumer Complaints – 31 May 2015
Introduction
On Sunday, 31 May 2015, the Federal Communications Commission recorded 243 consumer complaints relating to telecommunications services, this was lower than the 424 complaints recorded the day before. Reports were received from 40 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 243
- States & territories reporting
- 40
- Most common issue
- Telemarketing (including do not call and spoofing) (65)
- Most reported state/territory
- California (29)
Where the complaints came from
Across 209 cities in 40 states and territories, a total of 243 complaints were recorded on 31 May 2015. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 29 | 11.9% |
| Pennsylvania | 18 | 7.4% |
| New York | 17 | 7.0% |
| Florida | 15 | 6.2% |
| Texas | 15 | 6.2% |
| Illinois | 12 | 4.9% |
| New Jersey | 12 | 4.9% |
| Georgia | 9 | 3.7% |
| South Carolina | 9 | 3.7% |
| Washington | 9 | 3.7% |
| Other states and territories | 98 | 40.3% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 143 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 143 | 58.8% |
| TV | 47 | 19.3% |
| Internet | 42 | 17.3% |
| Radio | 10 | 4.1% |
| Accessibility | 1 | 0.4% |
Phone complaints
143 complaints were recorded in this category, representing 58.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 65 | 45.5% |
| Robocalls | 42 | 29.4% |
| Billing | 13 | 9.1% |
| Availability (including rural call completion) | 7 | 4.9% |
| Privacy | 7 | 4.9% |
| Equipment | 3 | 2.1% |
| Number Portability (keeping your number if you change providers) | 3 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.4% |
| Interference (including signal jammers) | 1 | 0.7% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
47 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 48.9% |
| Availability | 8 | 17.0% |
| Indecency | 7 | 14.9% |
| Loud Commercials | 4 | 8.5% |
| Equipment | 3 | 6.4% |
| Interference | 1 | 2.1% |
| Privacy | 1 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
42 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 26.2% |
| Privacy | 11 | 26.2% |
| Speed | 9 | 21.4% |
| Availability | 5 | 11.9% |
| Equipment | 3 | 7.1% |
| Interference | 3 | 7.1% |
Complaints in this category covered a range of issues, including Billing, Privacy and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.