FCC Consumer Complaints – 1 June 2015
Introduction
A total of 833 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 1 June 2015, this represented an increase from the 243 complaints recorded the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 308 complaints.
Key statistics
- Total complaints
- 833
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (308)
- Most reported state/territory
- California (106)
Where the complaints came from
A total of 833 complaints were recorded on 1 June 2015, with reports originating from 600 cities in 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 12.7% |
| Florida | 69 | 8.3% |
| Texas | 51 | 6.1% |
| New York | 48 | 5.8% |
| Georgia | 36 | 4.3% |
| Illinois | 30 | 3.6% |
| Michigan | 30 | 3.6% |
| New Jersey | 30 | 3.6% |
| Pennsylvania | 30 | 3.6% |
| Maryland | 28 | 3.4% |
| Other states and territories | 374 | 44.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 607 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 607 | 72.9% |
| Internet | 124 | 14.9% |
| TV | 77 | 9.2% |
| Radio | 17 | 2.0% |
| Accessibility | 6 | 0.7% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
607 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 308 | 50.7% |
| Robocalls | 118 | 19.4% |
| Billing | 66 | 10.9% |
| Number Portability (keeping your number if you change providers) | 33 | 5.4% |
| Availability (including rural call completion) | 27 | 4.4% |
| Junk Faxes | 14 | 2.3% |
| Equipment | 12 | 2.0% |
| Privacy | 12 | 2.0% |
| Interference (including signal jammers) | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
124 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 31.5% |
| Availability | 26 | 21.0% |
| Interference | 19 | 15.3% |
| Speed | 17 | 13.7% |
| Privacy | 15 | 12.1% |
| Equipment | 8 | 6.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
TV complaints
77 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 36.4% |
| Equipment | 15 | 19.5% |
| Availability | 13 | 16.9% |
| Indecency | 7 | 9.1% |
| Loud Commercials | 6 | 7.8% |
| Privacy | 4 | 5.2% |
| Interference | 3 | 3.9% |
A broad mix of issues was reported in this category, with Billing, Equipment and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.