FCC Consumer Complaints – 2 June 2015
Introduction
On 2 June 2015, the Federal Communications Commission recorded 985 consumer complaints relating to telecommunications services, this represented an increase from the 833 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 398 complaints.
Key statistics
- Total complaints
- 985
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (398)
- Most reported state/territory
- California (137)
Where the complaints came from
Across 661 cities in 49 states and territories, a total of 985 complaints were recorded on 2 June 2015. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 13.9% |
| Florida | 78 | 7.9% |
| Pennsylvania | 60 | 6.1% |
| Texas | 57 | 5.8% |
| New York | 56 | 5.7% |
| Virginia | 41 | 4.2% |
| New Jersey | 35 | 3.6% |
| Illinois | 34 | 3.5% |
| Washington | 34 | 3.5% |
| Maryland | 31 | 3.1% |
| Other states and territories | 421 | 42.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 754 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 754 | 76.5% |
| Internet | 121 | 12.3% |
| TV | 88 | 8.9% |
| Radio | 16 | 1.6% |
| Accessibility | 5 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
754 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 398 | 52.8% |
| Robocalls | 148 | 19.6% |
| Billing | 88 | 11.7% |
| Number Portability (keeping your number if you change providers) | 26 | 3.4% |
| Equipment | 25 | 3.3% |
| Privacy | 18 | 2.4% |
| Availability (including rural call completion) | 17 | 2.3% |
| Junk Faxes | 14 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Interference (including signal jammers) | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
121 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 28.1% |
| Privacy | 28 | 23.1% |
| Availability | 27 | 22.3% |
| Speed | 15 | 12.4% |
| Interference | 11 | 9.1% |
| Equipment | 6 | 5.0% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
88 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 42.0% |
| Equipment | 15 | 17.0% |
| Availability | 12 | 13.6% |
| Indecency | 11 | 12.5% |
| Loud Commercials | 10 | 11.4% |
| Interference | 3 | 3.4% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.