FCC Consumer Complaints – 3 June 2015
Introduction
A total of 1076 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 3 June 2015, this was higher than the 985 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 477 complaints.
Key statistics
- Total complaints
- 1076
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (477)
- Most reported state/territory
- California (133)
Where the complaints came from
The 1076 complaints recorded on 3 June 2015 originated from 719 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 12.4% |
| Florida | 84 | 7.8% |
| Texas | 76 | 7.1% |
| Pennsylvania | 58 | 5.4% |
| New York | 57 | 5.3% |
| Georgia | 43 | 4.0% |
| New Jersey | 43 | 4.0% |
| Washington | 42 | 3.9% |
| Virginia | 40 | 3.7% |
| Illinois | 34 | 3.2% |
| Other states and territories | 466 | 43.3% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 859 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 859 | 79.8% |
| Internet | 117 | 10.9% |
| TV | 78 | 7.2% |
| Radio | 19 | 1.8% |
| Emergency | 3 | 0.3% |
Phone complaints
859 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 477 | 55.5% |
| Robocalls | 159 | 18.5% |
| Billing | 59 | 6.9% |
| Junk Faxes | 31 | 3.6% |
| Equipment | 29 | 3.4% |
| Availability (including rural call completion) | 27 | 3.1% |
| Privacy | 26 | 3.0% |
| Number Portability (keeping your number if you change providers) | 20 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.7% |
| Interference (including signal jammers) | 15 | 1.7% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
117 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 23.1% |
| Privacy | 25 | 21.4% |
| Availability | 22 | 18.8% |
| Interference | 22 | 18.8% |
| Speed | 14 | 12.0% |
| Equipment | 7 | 6.0% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
78 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 43.6% |
| Availability | 18 | 23.1% |
| Indecency | 13 | 16.7% |
| Equipment | 5 | 6.4% |
| Interference | 3 | 3.8% |
| Loud Commercials | 3 | 3.8% |
| Privacy | 2 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.