FCC Consumer Complaints – 4 June 2015
Introduction
A total of 1023 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 4 June 2015, this represented a decline from the 1076 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 422 complaints recorded.
Key statistics
- Total complaints
- 1023
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (422)
- Most reported state/territory
- California (115)
Where the complaints came from
A total of 1023 complaints were recorded on 4 June 2015, with reports originating from 703 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 11.2% |
| Florida | 74 | 7.2% |
| New York | 64 | 6.3% |
| Texas | 63 | 6.2% |
| Pennsylvania | 48 | 4.7% |
| Maryland | 38 | 3.7% |
| Georgia | 37 | 3.6% |
| Illinois | 37 | 3.6% |
| Virginia | 35 | 3.4% |
| Ohio | 31 | 3.0% |
| Other states and territories | 479 | 46.8% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 798 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 798 | 78.0% |
| Internet | 107 | 10.5% |
| TV | 89 | 8.7% |
| Radio | 27 | 2.6% |
| Accessibility | 2 | 0.2% |
Phone complaints
798 complaints were recorded in this category, representing 78.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 422 | 52.9% |
| Robocalls | 172 | 21.6% |
| Billing | 61 | 7.6% |
| Equipment | 25 | 3.1% |
| Number Portability (keeping your number if you change providers) | 25 | 3.1% |
| Availability (including rural call completion) | 24 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 21 | 2.6% |
| Privacy | 20 | 2.5% |
| Junk Faxes | 16 | 2.0% |
| Interference (including signal jammers) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
107 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 31.8% |
| Privacy | 25 | 23.4% |
| Availability | 17 | 15.9% |
| Speed | 14 | 13.1% |
| Equipment | 10 | 9.3% |
| Interference | 7 | 6.5% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
89 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 38.2% |
| Availability | 18 | 20.2% |
| Interference | 13 | 14.6% |
| Indecency | 9 | 10.1% |
| Loud Commercials | 8 | 9.0% |
| Equipment | 6 | 6.7% |
| Privacy | 1 | 1.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.