FCC Consumer Complaints – 5 June 2015
Introduction
A total of 959 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 5 June 2015, this was lower than the 1023 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 411 complaints.
Key statistics
- Total complaints
- 959
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (411)
- Most reported state/territory
- California (127)
Where the complaints came from
The 959 complaints recorded on 5 June 2015 were submitted from 657 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 13.2% |
| Florida | 78 | 8.1% |
| Texas | 65 | 6.8% |
| New York | 62 | 6.5% |
| Illinois | 42 | 4.4% |
| Pennsylvania | 39 | 4.1% |
| Maryland | 34 | 3.5% |
| Virginia | 34 | 3.5% |
| Massachusetts | 32 | 3.3% |
| Ohio | 31 | 3.2% |
| Other states and territories | 415 | 43.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 774 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 774 | 80.7% |
| Internet | 100 | 10.4% |
| TV | 64 | 6.7% |
| Radio | 16 | 1.7% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
774 complaints were recorded in this category, representing 80.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 411 | 53.1% |
| Robocalls | 174 | 22.5% |
| Billing | 68 | 8.8% |
| Number Portability (keeping your number if you change providers) | 23 | 3.0% |
| Junk Faxes | 22 | 2.8% |
| Privacy | 19 | 2.5% |
| Equipment | 18 | 2.3% |
| Availability (including rural call completion) | 17 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.8% |
| Interference (including signal jammers) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
100 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 31.0% |
| Availability | 20 | 20.0% |
| Privacy | 20 | 20.0% |
| Interference | 16 | 16.0% |
| Speed | 11 | 11.0% |
| Equipment | 2 | 2.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Privacy among the most common.
TV complaints
64 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 32.8% |
| Availability | 14 | 21.9% |
| Equipment | 10 | 15.6% |
| Indecency | 9 | 14.1% |
| Loud Commercials | 6 | 9.4% |
| Interference | 2 | 3.1% |
| Privacy | 1 | 1.6% |
A broad mix of issues was reported in this category, with Billing, Availability and Equipment among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.