FCC Consumer Complaints – 6 June 2015
Introduction
A total of 379 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 June 2015, this was lower than the 959 complaints recorded the day before. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 141 complaints.
Key statistics
- Total complaints
- 379
- States & territories reporting
- 43
- Most common issue
- Telemarketing (including do not call and spoofing) (141)
- Most reported state/territory
- California (42)
Where the complaints came from
The 379 complaints recorded on 6 June 2015 originated from 309 cities across 43 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 11.1% |
| Florida | 32 | 8.4% |
| Georgia | 29 | 7.7% |
| Texas | 24 | 6.3% |
| New York | 23 | 6.1% |
| Pennsylvania | 18 | 4.7% |
| Iowa | 17 | 4.5% |
| Massachusetts | 17 | 4.5% |
| Washington | 17 | 4.5% |
| Virginia | 13 | 3.4% |
| Other states and territories | 147 | 38.8% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 267 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 267 | 70.4% |
| Internet | 58 | 15.3% |
| TV | 36 | 9.5% |
| Radio | 17 | 4.5% |
| Accessibility | 1 | 0.3% |
Phone complaints
267 complaints were recorded in this category, representing 70.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 141 | 52.8% |
| Robocalls | 64 | 24.0% |
| Billing | 14 | 5.2% |
| Equipment | 13 | 4.9% |
| Availability (including rural call completion) | 12 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.2% |
| Privacy | 6 | 2.2% |
| Interference (including signal jammers) | 5 | 1.9% |
| Number Portability (keeping your number if you change providers) | 5 | 1.9% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
58 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 32.8% |
| Availability | 15 | 25.9% |
| Interference | 8 | 13.8% |
| Speed | 8 | 13.8% |
| Privacy | 5 | 8.6% |
| Equipment | 3 | 5.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
TV complaints
36 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 44.4% |
| Availability | 7 | 19.4% |
| Loud Commercials | 6 | 16.7% |
| Equipment | 3 | 8.3% |
| Indecency | 2 | 5.6% |
| Interference | 1 | 2.8% |
| Privacy | 1 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.