FCC Consumer Complaints – 7 June 2015
Introduction
On 7 June 2015, the Federal Communications Commission recorded 242 consumer complaints relating to telecommunications services, this was lower than the 379 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 242
- States & territories reporting
- 45
- Most common issue
- Telemarketing (including do not call and spoofing) (55)
- Most reported state/territory
- California (27)
Where the complaints came from
Reports recorded on 7 June 2015 show 242 complaints originating from 172 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 27 | 11.2% |
| Iowa | 19 | 7.9% |
| Georgia | 18 | 7.4% |
| Florida | 15 | 6.2% |
| Illinois | 15 | 6.2% |
| Kentucky | 14 | 5.8% |
| New Jersey | 11 | 4.5% |
| Pennsylvania | 11 | 4.5% |
| North Carolina | 9 | 3.7% |
| New York | 8 | 3.3% |
| Other states and territories | 95 | 39.3% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 147 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 147 | 60.7% |
| TV | 48 | 19.8% |
| Internet | 38 | 15.7% |
| Radio | 8 | 3.3% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
147 complaints were recorded in this category, representing 60.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 55 | 37.4% |
| Robocalls | 39 | 26.5% |
| Billing | 16 | 10.9% |
| Equipment | 10 | 6.8% |
| Availability (including rural call completion) | 9 | 6.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.7% |
| Interference (including signal jammers) | 4 | 2.7% |
| Number Portability (keeping your number if you change providers) | 4 | 2.7% |
| Privacy | 4 | 2.7% |
| Junk Faxes | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
TV complaints
48 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 37.5% |
| Loud Commercials | 11 | 22.9% |
| Availability | 8 | 16.7% |
| Equipment | 5 | 10.4% |
| Interference | 3 | 6.3% |
| Privacy | 2 | 4.2% |
| Indecency | 1 | 2.1% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
38 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 28.9% |
| Availability | 7 | 18.4% |
| Privacy | 7 | 18.4% |
| Speed | 7 | 18.4% |
| Interference | 6 | 15.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.