FCC Consumer Complaints – 8 June 2015
Introduction
On 8 June 2015, 875 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 242 complaints recorded the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 332 complaints.
Key statistics
- Total complaints
- 875
- States & territories reporting
- 47
- Most common issue
- Telemarketing (including do not call and spoofing) (332)
- Most reported state/territory
- California (107)
Where the complaints came from
The 875 complaints recorded on 8 June 2015 originated from 625 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 12.2% |
| Florida | 83 | 9.5% |
| Texas | 52 | 5.9% |
| Maryland | 46 | 5.3% |
| New York | 46 | 5.3% |
| Virginia | 41 | 4.7% |
| Georgia | 38 | 4.3% |
| Pennsylvania | 35 | 4.0% |
| Illinois | 30 | 3.4% |
| Ohio | 30 | 3.4% |
| Other states and territories | 366 | 41.8% |
Location highlight
Complaints in California were reported across 76 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 663 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 663 | 75.8% |
| Internet | 105 | 12.0% |
| TV | 90 | 10.3% |
| Radio | 14 | 1.6% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
663 complaints were recorded in this category, representing 75.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 332 | 50.1% |
| Robocalls | 131 | 19.8% |
| Billing | 62 | 9.4% |
| Number Portability (keeping your number if you change providers) | 29 | 4.4% |
| Availability (including rural call completion) | 24 | 3.6% |
| Equipment | 23 | 3.5% |
| Junk Faxes | 22 | 3.3% |
| Privacy | 13 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Interference (including signal jammers) | 12 | 1.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
105 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 31.4% |
| Billing | 27 | 25.7% |
| Speed | 17 | 16.2% |
| Privacy | 11 | 10.5% |
| Equipment | 9 | 8.6% |
| Interference | 8 | 7.6% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Speed.
TV complaints
90 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 31.1% |
| Availability | 19 | 21.1% |
| Loud Commercials | 15 | 16.7% |
| Indecency | 12 | 13.3% |
| Equipment | 9 | 10.0% |
| Interference | 6 | 6.7% |
| Privacy | 1 | 1.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.