FCC Consumer Complaints – 9 June 2015
Introduction
On 9 June 2015, the Federal Communications Commission recorded 999 consumer complaints relating to telecommunications services, this represented an increase from the 875 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 409 complaints.
Key statistics
- Total complaints
- 999
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (409)
- Most reported state/territory
- California (125)
Where the complaints came from
The 999 complaints recorded on 9 June 2015 originated from 689 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 12.5% |
| Florida | 87 | 8.7% |
| New York | 68 | 6.8% |
| Texas | 67 | 6.7% |
| Maryland | 45 | 4.5% |
| Virginia | 38 | 3.8% |
| Pennsylvania | 35 | 3.5% |
| Illinois | 34 | 3.4% |
| North Carolina | 34 | 3.4% |
| New Jersey | 32 | 3.2% |
| Other states and territories | 432 | 43.2% |
Location highlight
Complaints in California were reported across 86 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 806 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 806 | 80.7% |
| Internet | 93 | 9.3% |
| TV | 77 | 7.7% |
| Radio | 17 | 1.7% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
806 complaints were recorded in this category, representing 80.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 409 | 50.7% |
| Robocalls | 177 | 22.0% |
| Billing | 72 | 8.9% |
| Number Portability (keeping your number if you change providers) | 43 | 5.3% |
| Availability (including rural call completion) | 27 | 3.3% |
| Equipment | 24 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.9% |
| Privacy | 14 | 1.7% |
| Junk Faxes | 9 | 1.1% |
| Interference (including signal jammers) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
93 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 31.2% |
| Availability | 24 | 25.8% |
| Speed | 15 | 16.1% |
| Privacy | 13 | 14.0% |
| Equipment | 7 | 7.5% |
| Interference | 5 | 5.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
77 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 44.2% |
| Equipment | 11 | 14.3% |
| Loud Commercials | 11 | 14.3% |
| Availability | 9 | 11.7% |
| Indecency | 8 | 10.4% |
| Interference | 3 | 3.9% |
| Privacy | 1 | 1.3% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.