FCC Consumer Complaints – 10 June 2015
Introduction
On Wednesday, 10 June 2015, the Federal Communications Commission recorded 1047 consumer complaints relating to telecommunications services, this represented an increase from the 999 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 451 complaints.
Key statistics
- Total complaints
- 1047
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (451)
- Most reported state/territory
- California (129)
Where the complaints came from
On 10 June 2015, the 1047 complaints recorded by the Federal Communications Commission were reported from 702 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 12.3% |
| Florida | 102 | 9.7% |
| Texas | 70 | 6.7% |
| New York | 52 | 5.0% |
| Pennsylvania | 48 | 4.6% |
| Arizona | 36 | 3.4% |
| New Jersey | 36 | 3.4% |
| Ohio | 36 | 3.4% |
| Illinois | 33 | 3.2% |
| Michigan | 33 | 3.2% |
| Other states and territories | 469 | 44.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 821 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 821 | 78.4% |
| Internet | 112 | 10.7% |
| TV | 85 | 8.1% |
| Radio | 21 | 2.0% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
821 complaints were recorded in this category, representing 78.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 451 | 54.9% |
| Robocalls | 175 | 21.3% |
| Billing | 61 | 7.4% |
| Privacy | 28 | 3.4% |
| Number Portability (keeping your number if you change providers) | 26 | 3.2% |
| Junk Faxes | 20 | 2.4% |
| Equipment | 19 | 2.3% |
| Interference (including signal jammers) | 16 | 1.9% |
| Availability (including rural call completion) | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
112 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 28.6% |
| Privacy | 26 | 23.2% |
| Availability | 18 | 16.1% |
| Speed | 15 | 13.4% |
| Equipment | 13 | 11.6% |
| Interference | 8 | 7.1% |
A broad mix of issues was reported in this category, with Billing, Privacy and Availability among the most common.
TV complaints
85 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 41.2% |
| Availability | 13 | 15.3% |
| Loud Commercials | 11 | 12.9% |
| Equipment | 8 | 9.4% |
| Indecency | 8 | 9.4% |
| Interference | 5 | 5.9% |
| Privacy | 4 | 4.7% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.