FCC Consumer Complaints – 11 June 2015
Introduction
The Federal Communications Commission recorded 1034 consumer complaints on Thursday, 11 June 2015 relating to telecommunications services, this was lower than the 1047 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 423 complaints.
Key statistics
- Total complaints
- 1034
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (423)
- Most reported state/territory
- California (128)
Where the complaints came from
A total of 1034 complaints were recorded on 11 June 2015, with reports originating from 701 cities in 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 12.4% |
| Florida | 93 | 9.0% |
| Texas | 75 | 7.3% |
| New York | 61 | 5.9% |
| Washington | 55 | 5.3% |
| Pennsylvania | 45 | 4.4% |
| Virginia | 38 | 3.7% |
| New Jersey | 33 | 3.2% |
| Arizona | 31 | 3.0% |
| Illinois | 31 | 3.0% |
| Other states and territories | 443 | 42.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 846 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 846 | 81.8% |
| Internet | 94 | 9.1% |
| TV | 76 | 7.4% |
| Radio | 11 | 1.1% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
846 complaints were recorded in this category, representing 81.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 423 | 50.0% |
| Robocalls | 203 | 24.0% |
| Billing | 74 | 8.7% |
| Privacy | 33 | 3.9% |
| Availability (including rural call completion) | 31 | 3.7% |
| Number Portability (keeping your number if you change providers) | 25 | 3.0% |
| Equipment | 20 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Junk Faxes | 13 | 1.5% |
| Interference (including signal jammers) | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
94 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 36.2% |
| Availability | 16 | 17.0% |
| Speed | 16 | 17.0% |
| Privacy | 14 | 14.9% |
| Interference | 9 | 9.6% |
| Equipment | 5 | 5.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
76 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 48.7% |
| Availability | 14 | 18.4% |
| Loud Commercials | 10 | 13.2% |
| Indecency | 5 | 6.6% |
| Equipment | 4 | 5.3% |
| Interference | 4 | 5.3% |
| Privacy | 2 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.