FCC Consumer Complaints – 12 June 2015
Introduction
On 12 June 2015, the Federal Communications Commission recorded 1268 consumer complaints relating to telecommunications services, this was higher than the 1034 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1268
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (434)
- Most reported state/territory
- California (164)
Where the complaints came from
On 12 June 2015, the 1268 complaints recorded by the Federal Communications Commission were reported from 826 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 164 | 12.9% |
| New York | 85 | 6.7% |
| Texas | 85 | 6.7% |
| Florida | 84 | 6.6% |
| Pennsylvania | 58 | 4.6% |
| Georgia | 49 | 3.9% |
| Illinois | 44 | 3.5% |
| New Jersey | 44 | 3.5% |
| Washington | 44 | 3.5% |
| Ohio | 41 | 3.2% |
| Other states and territories | 564 | 44.5% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 914 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 914 | 72.1% |
| Internet | 237 | 18.7% |
| TV | 96 | 7.6% |
| Radio | 19 | 1.5% |
| Emergency | 2 | 0.2% |
Phone complaints
914 complaints were recorded in this category, representing 72.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 434 | 47.5% |
| Robocalls | 210 | 23.0% |
| Billing | 127 | 13.9% |
| Availability (including rural call completion) | 30 | 3.3% |
| Privacy | 27 | 3.0% |
| Equipment | 26 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.0% |
| Interference (including signal jammers) | 11 | 1.2% |
| Junk Faxes | 11 | 1.2% |
| Number Portability (keeping your number if you change providers) | 11 | 1.2% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
| Open Internet/Net Neutrality | 3 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
237 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 61 | 25.7% |
| Billing | 53 | 22.4% |
| Speed | 49 | 20.7% |
| Availability | 41 | 17.3% |
| Privacy | 12 | 5.1% |
| Interference | 11 | 4.6% |
| Equipment | 9 | 3.8% |
A broad mix of issues was reported in this category, with Open Internet/Net Neutrality, Billing and Speed among the most common.
TV complaints
96 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 42.7% |
| Indecency | 13 | 13.5% |
| Loud Commercials | 13 | 13.5% |
| Availability | 12 | 12.5% |
| Interference | 8 | 8.3% |
| Equipment | 5 | 5.2% |
| Privacy | 3 | 3.1% |
| Open Internet/Net Neutrality | 1 | 1.0% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.