FCC Consumer Complaints – 13 June 2015
Introduction
A total of 592 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 June 2015, this was lower than the 1268 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 206 complaints.
Key statistics
- Total complaints
- 592
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (206)
- Most reported state/territory
- California (76)
Where the complaints came from
The 592 complaints recorded on 13 June 2015 were submitted from 428 cities across 46 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 76 | 12.8% |
| Florida | 40 | 6.8% |
| Texas | 37 | 6.3% |
| New York | 35 | 5.9% |
| Maryland | 31 | 5.2% |
| Wisconsin | 29 | 4.9% |
| Georgia | 24 | 4.1% |
| Pennsylvania | 24 | 4.1% |
| Michigan | 22 | 3.7% |
| Washington | 21 | 3.5% |
| Other states and territories | 252 | 42.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 346 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 346 | 58.4% |
| Internet | 181 | 30.6% |
| TV | 49 | 8.3% |
| Radio | 15 | 2.5% |
| Emergency | 1 | 0.2% |
Phone complaints
346 complaints were recorded in this category, representing 58.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 206 | 59.5% |
| Robocalls | 61 | 17.6% |
| Billing | 34 | 9.8% |
| Equipment | 15 | 4.3% |
| Number Portability (keeping your number if you change providers) | 10 | 2.9% |
| Privacy | 7 | 2.0% |
| Availability (including rural call completion) | 3 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.9% |
| Open Internet/Net Neutrality | 3 | 0.9% |
| Junk Faxes | 2 | 0.6% |
| Interference (including signal jammers) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
181 complaints were recorded in this category, representing 30.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 50 | 27.6% |
| Speed | 43 | 23.8% |
| Billing | 32 | 17.7% |
| Availability | 24 | 13.3% |
| Privacy | 14 | 7.7% |
| Interference | 13 | 7.2% |
| Equipment | 5 | 2.8% |
Complaints in this category covered a range of issues, including Open Internet/Net Neutrality, Speed and Billing.
TV complaints
49 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 38.8% |
| Loud Commercials | 10 | 20.4% |
| Equipment | 6 | 12.2% |
| Indecency | 5 | 10.2% |
| Interference | 3 | 6.1% |
| Privacy | 3 | 6.1% |
| Availability | 2 | 4.1% |
| Open Internet/Net Neutrality | 1 | 2.0% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.