FCC Consumer Complaints – 14 June 2015
Introduction
On Sunday, 14 June 2015, the Federal Communications Commission recorded 322 consumer complaints relating to telecommunications services, complaint volume fell from 592 complaints the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 322
- States & territories reporting
- 44
- Most common issue
- Telemarketing (including do not call and spoofing) (63)
- Most reported state/territory
- California (39)
Where the complaints came from
A total of 322 complaints were recorded on 14 June 2015, with reports originating from 249 cities in 44 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 12.1% |
| Texas | 29 | 9.0% |
| Michigan | 28 | 8.7% |
| Maryland | 17 | 5.3% |
| Florida | 15 | 4.7% |
| Illinois | 14 | 4.3% |
| Georgia | 12 | 3.7% |
| Connecticut | 11 | 3.4% |
| Washington | 11 | 3.4% |
| North Carolina | 9 | 2.8% |
| Other states and territories | 137 | 42.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 160 complaints. This was followed by Internet, which accounted for 98 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 160 | 49.7% |
| Internet | 98 | 30.4% |
| TV | 48 | 14.9% |
| Radio | 11 | 3.4% |
| Emergency | 3 | 0.9% |
| Accessibility | 2 | 0.6% |
Phone complaints
160 complaints were recorded in this category, representing 49.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 63 | 39.4% |
| Robocalls | 32 | 20.0% |
| Billing | 17 | 10.6% |
| Availability (including rural call completion) | 15 | 9.4% |
| Equipment | 14 | 8.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 5.0% |
| Privacy | 6 | 3.8% |
| Interference (including signal jammers) | 2 | 1.3% |
| Open Internet/Net Neutrality | 2 | 1.3% |
| Number Portability (keeping your number if you change providers) | 1 | 0.6% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
Internet complaints
98 complaints were recorded in this category, representing 30.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 25 | 25.5% |
| Speed | 22 | 22.4% |
| Availability | 15 | 15.3% |
| Billing | 15 | 15.3% |
| Privacy | 9 | 9.2% |
| Equipment | 6 | 6.1% |
| Interference | 6 | 6.1% |
Complaints in this category covered a range of issues, including Open Internet/Net Neutrality, Speed and Availability.
TV complaints
48 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 22.9% |
| Billing | 11 | 22.9% |
| Loud Commercials | 11 | 22.9% |
| Equipment | 7 | 14.6% |
| Interference | 4 | 8.3% |
| Indecency | 3 | 6.3% |
| Privacy | 1 | 2.1% |
Complaints in this category covered a range of issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.