FCC Consumer Complaints – 15 June 2015
Introduction
A total of 1007 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 June 2015, complaint volume increased from 322 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 339 complaints.
Key statistics
- Total complaints
- 1007
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (339)
- Most reported state/territory
- California (115)
Where the complaints came from
The 1007 complaints recorded on 15 June 2015 were submitted from 717 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 11.4% |
| New York | 81 | 8.0% |
| Texas | 65 | 6.5% |
| Florida | 56 | 5.6% |
| Virginia | 55 | 5.5% |
| Pennsylvania | 51 | 5.1% |
| Georgia | 49 | 4.9% |
| New Jersey | 37 | 3.7% |
| Massachusetts | 31 | 3.1% |
| Illinois | 30 | 3.0% |
| Other states and territories | 437 | 43.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 85 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 727 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 727 | 72.2% |
| Internet | 175 | 17.4% |
| TV | 73 | 7.2% |
| Radio | 27 | 2.7% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
727 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 339 | 46.6% |
| Robocalls | 157 | 21.6% |
| Billing | 75 | 10.3% |
| Number Portability (keeping your number if you change providers) | 39 | 5.4% |
| Availability (including rural call completion) | 36 | 5.0% |
| Equipment | 27 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.2% |
| Privacy | 13 | 1.8% |
| Junk Faxes | 10 | 1.4% |
| Interference (including signal jammers) | 7 | 1.0% |
| Open Internet/Net Neutrality | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
175 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 44 | 25.1% |
| Open Internet/Net Neutrality | 40 | 22.9% |
| Availability | 37 | 21.1% |
| Billing | 22 | 12.6% |
| Privacy | 21 | 12.0% |
| Interference | 9 | 5.1% |
| Equipment | 2 | 1.1% |
Complaints in this category covered a range of issues, including Speed, Open Internet/Net Neutrality and Availability.
TV complaints
73 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 35.6% |
| Availability | 17 | 23.3% |
| Loud Commercials | 13 | 17.8% |
| Indecency | 9 | 12.3% |
| Equipment | 5 | 6.8% |
| Interference | 2 | 2.7% |
| Privacy | 1 | 1.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.