FCC Consumer Complaints – 16 June 2015
Introduction
On Tuesday, 16 June 2015, 1088 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1007 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 417 complaints.
Key statistics
- Total complaints
- 1088
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (417)
- Most reported state/territory
- California (126)
Where the complaints came from
Reports recorded on 16 June 2015 show 1088 complaints originating from 781 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 11.6% |
| Florida | 95 | 8.7% |
| New York | 73 | 6.7% |
| Texas | 58 | 5.3% |
| Pennsylvania | 56 | 5.1% |
| Illinois | 48 | 4.4% |
| New Jersey | 45 | 4.1% |
| Virginia | 43 | 4.0% |
| Georgia | 36 | 3.3% |
| Ohio | 36 | 3.3% |
| Other states and territories | 470 | 43.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 816 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 816 | 75.0% |
| Internet | 152 | 14.0% |
| TV | 91 | 8.4% |
| Radio | 22 | 2.0% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
Phone complaints
816 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 417 | 51.1% |
| Robocalls | 192 | 23.5% |
| Billing | 55 | 6.7% |
| Availability (including rural call completion) | 31 | 3.8% |
| Privacy | 24 | 2.9% |
| Junk Faxes | 22 | 2.7% |
| Equipment | 21 | 2.6% |
| Number Portability (keeping your number if you change providers) | 20 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Open Internet/Net Neutrality | 9 | 1.1% |
| Interference (including signal jammers) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
152 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 29.6% |
| Open Internet/Net Neutrality | 30 | 19.7% |
| Availability | 25 | 16.4% |
| Speed | 25 | 16.4% |
| Equipment | 10 | 6.6% |
| Interference | 9 | 5.9% |
| Privacy | 8 | 5.3% |
The remaining complaints in this category were spread across several issues, including Billing, Open Internet/Net Neutrality and Availability.
TV complaints
91 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 37.4% |
| Indecency | 17 | 18.7% |
| Loud Commercials | 15 | 16.5% |
| Availability | 12 | 13.2% |
| Equipment | 7 | 7.7% |
| Interference | 4 | 4.4% |
| Privacy | 2 | 2.2% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.