FCC Consumer Complaints – 17 June 2015
Introduction
On 17 June 2015, the Federal Communications Commission recorded 1399 consumer complaints relating to telecommunications services, this represented an increase from the 1088 complaints recorded the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 449 complaints recorded.
Key statistics
- Total complaints
- 1399
- States & territories reporting
- 53
- Most common issue
- Telemarketing (including do not call and spoofing) (449)
- Most reported state/territory
- California (155)
Where the complaints came from
The 1399 complaints recorded on 17 June 2015 originated from 947 cities across 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 11.1% |
| Florida | 102 | 7.3% |
| Texas | 101 | 7.2% |
| Illinois | 62 | 4.4% |
| New Jersey | 62 | 4.4% |
| Pennsylvania | 62 | 4.4% |
| New York | 61 | 4.4% |
| Georgia | 54 | 3.9% |
| North Carolina | 48 | 3.4% |
| Ohio | 47 | 3.4% |
| Other states and territories | 643 | 46.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 1048 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1048 | 74.9% |
| Internet | 231 | 16.5% |
| TV | 93 | 6.6% |
| Radio | 18 | 1.3% |
| Emergency | 4 | 0.3% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1048 complaints were recorded in this category, representing 74.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 449 | 42.8% |
| Robocalls | 207 | 19.8% |
| Billing | 134 | 12.8% |
| Availability (including rural call completion) | 53 | 5.1% |
| Open Internet/Net Neutrality | 49 | 4.7% |
| Junk Faxes | 37 | 3.5% |
| Privacy | 29 | 2.8% |
| Equipment | 28 | 2.7% |
| Number Portability (keeping your number if you change providers) | 27 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.6% |
| Interference (including signal jammers) | 14 | 1.3% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
231 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 75 | 32.5% |
| Availability | 43 | 18.6% |
| Billing | 42 | 18.2% |
| Open Internet/Net Neutrality | 34 | 14.7% |
| Privacy | 18 | 7.8% |
| Interference | 10 | 4.3% |
| Equipment | 8 | 3.5% |
Complaints in this category covered a range of issues, including Speed, Availability and Billing.
TV complaints
93 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 33.3% |
| Availability | 19 | 20.4% |
| Indecency | 14 | 15.1% |
| Interference | 11 | 11.8% |
| Loud Commercials | 10 | 10.8% |
| Equipment | 7 | 7.5% |
| Open Internet/Net Neutrality | 1 | 1.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.