FCC Consumer Complaints – 18 June 2015
Introduction
On Thursday, 18 June 2015, the Federal Communications Commission recorded 1811 consumer complaints relating to telecommunications services, this represented an increase from the 1399 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1811
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (526)
- Most reported state/territory
- California (247)
Where the complaints came from
The 1811 complaints recorded on 18 June 2015 originated from 1134 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 247 | 13.6% |
| Texas | 177 | 9.8% |
| Florida | 146 | 8.1% |
| Illinois | 84 | 4.6% |
| Pennsylvania | 77 | 4.3% |
| New York | 75 | 4.1% |
| Georgia | 73 | 4.0% |
| Virginia | 55 | 3.0% |
| Ohio | 54 | 3.0% |
| Washington | 54 | 3.0% |
| Other states and territories | 738 | 40.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 1284 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1284 | 70.9% |
| Internet | 350 | 19.3% |
| TV | 151 | 8.3% |
| Radio | 23 | 1.3% |
| Accessibility | 2 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
1284 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 526 | 41.0% |
| Billing | 258 | 20.1% |
| Robocalls | 192 | 15.0% |
| Availability (including rural call completion) | 77 | 6.0% |
| Equipment | 49 | 3.8% |
| Open Internet/Net Neutrality | 44 | 3.4% |
| Number Portability (keeping your number if you change providers) | 39 | 3.0% |
| Interference (including signal jammers) | 26 | 2.0% |
| Junk Faxes | 22 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 21 | 1.6% |
| Privacy | 19 | 1.5% |
| Slamming (change of your carrier without permission) | 5 | 0.4% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Billing, with fewer reports falling into other issue types.
Internet complaints
350 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 107 | 30.6% |
| Billing | 91 | 26.0% |
| Availability | 59 | 16.9% |
| Open Internet/Net Neutrality | 40 | 11.4% |
| Privacy | 25 | 7.1% |
| Equipment | 12 | 3.4% |
| Interference | 11 | 3.1% |
A broad mix of issues was reported in this category, with Speed, Billing and Availability among the most common.
TV complaints
151 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 52.3% |
| Equipment | 22 | 14.6% |
| Availability | 17 | 11.3% |
| Indecency | 15 | 9.9% |
| Interference | 5 | 3.3% |
| Loud Commercials | 5 | 3.3% |
| Privacy | 3 | 2.0% |
| Open Internet/Net Neutrality | 2 | 1.3% |
The largest share of complaints in this category related to Billing and Equipment, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.