FCC Consumer Complaints – 16 July 2015
Introduction
The Federal Communications Commission recorded 1217 consumer complaints on Thursday, 16 July 2015 relating to telecommunications services, complaint volume fell from 1424 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1217
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (461)
- Most reported state/territory
- California (142)
Where the complaints came from
A total of 1217 complaints were recorded on 16 July 2015, with reports originating from 815 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 11.7% |
| Texas | 105 | 8.6% |
| Florida | 87 | 7.1% |
| New York | 67 | 5.5% |
| New Jersey | 52 | 4.3% |
| Michigan | 47 | 3.9% |
| Pennsylvania | 47 | 3.9% |
| Maryland | 46 | 3.8% |
| Virginia | 44 | 3.6% |
| Georgia | 42 | 3.5% |
| Other states and territories | 536 | 44.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 929 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 929 | 76.3% |
| Internet | 167 | 13.7% |
| TV | 89 | 7.3% |
| Radio | 26 | 2.1% |
| Accessibility | 3 | 0.2% |
| Emergency | 3 | 0.2% |
Phone complaints
929 complaints were recorded in this category, representing 76.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 461 | 49.6% |
| Robocalls | 233 | 25.1% |
| Billing | 79 | 8.5% |
| Availability (including rural call completion) | 34 | 3.7% |
| Junk Faxes | 25 | 2.7% |
| Equipment | 24 | 2.6% |
| Privacy | 18 | 1.9% |
| Number Portability (keeping your number if you change providers) | 16 | 1.7% |
| Open Internet/Net Neutrality | 15 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.4% |
| Interference (including signal jammers) | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
167 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 34.1% |
| Speed | 39 | 23.4% |
| Availability | 32 | 19.2% |
| Privacy | 13 | 7.8% |
| Interference | 12 | 7.2% |
| Open Internet/Net Neutrality | 9 | 5.4% |
| Equipment | 5 | 3.0% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
89 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 31.5% |
| Availability | 19 | 21.3% |
| Indecency | 15 | 16.9% |
| Equipment | 11 | 12.4% |
| Loud Commercials | 8 | 9.0% |
| Interference | 6 | 6.7% |
| Privacy | 2 | 2.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.