FCC Consumer Complaints – 15 July 2015
Introduction
A total of 1424 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 July 2015, complaint volume increased from 1150 complaints the day before. Complaints were reported across 54 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 533 complaints recorded.
Key statistics
- Total complaints
- 1424
- States & territories reporting
- 54
- Most common issue
- Telemarketing (including do not call and spoofing) (533)
- Most reported state/territory
- California (181)
Where the complaints came from
A total of 1424 complaints were recorded on 15 July 2015, with reports originating from 978 cities in 54 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 181 | 12.7% |
| Florida | 126 | 8.8% |
| Texas | 92 | 6.5% |
| New York | 90 | 6.3% |
| Georgia | 57 | 4.0% |
| Pennsylvania | 57 | 4.0% |
| New Jersey | 56 | 3.9% |
| Maryland | 46 | 3.2% |
| Michigan | 46 | 3.2% |
| North Carolina | 46 | 3.2% |
| Other states and territories | 621 | 43.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 118 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 1084 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1084 | 76.1% |
| Internet | 182 | 12.8% |
| TV | 133 | 9.3% |
| Radio | 19 | 1.3% |
| Emergency | 5 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
1084 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 533 | 49.2% |
| Robocalls | 241 | 22.2% |
| Billing | 134 | 12.4% |
| Availability (including rural call completion) | 40 | 3.7% |
| Equipment | 34 | 3.1% |
| Privacy | 33 | 3.0% |
| Number Portability (keeping your number if you change providers) | 26 | 2.4% |
| Junk Faxes | 16 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.2% |
| Interference (including signal jammers) | 8 | 0.7% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
182 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 31.9% |
| Availability | 40 | 22.0% |
| Speed | 32 | 17.6% |
| Privacy | 19 | 10.4% |
| Open Internet/Net Neutrality | 13 | 7.1% |
| Interference | 12 | 6.6% |
| Equipment | 8 | 4.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
133 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 48.9% |
| Availability | 23 | 17.3% |
| Equipment | 16 | 12.0% |
| Loud Commercials | 12 | 9.0% |
| Interference | 10 | 7.5% |
| Indecency | 5 | 3.8% |
| Privacy | 2 | 1.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.