FCC Consumer Complaints – 14 July 2015
Introduction
A total of 1150 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 14 July 2015, this represented an increase from the 1109 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) was the most frequently reported issue, with 439 complaints recorded.
Key statistics
- Total complaints
- 1150
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (439)
- Most reported state/territory
- California (151)
Where the complaints came from
A total of 1150 complaints were recorded on 14 July 2015, with reports originating from 756 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 151 | 13.1% |
| Florida | 92 | 8.0% |
| Texas | 84 | 7.3% |
| Georgia | 54 | 4.7% |
| New York | 50 | 4.3% |
| Illinois | 46 | 4.0% |
| Michigan | 43 | 3.7% |
| Virginia | 43 | 3.7% |
| Pennsylvania | 39 | 3.4% |
| Ohio | 37 | 3.2% |
| Other states and territories | 510 | 44.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 870 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 870 | 75.7% |
| Internet | 174 | 15.1% |
| TV | 73 | 6.3% |
| Radio | 27 | 2.3% |
| Emergency | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
870 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 439 | 50.5% |
| Robocalls | 204 | 23.4% |
| Billing | 81 | 9.3% |
| Availability (including rural call completion) | 30 | 3.4% |
| Privacy | 26 | 3.0% |
| Equipment | 22 | 2.5% |
| Number Portability (keeping your number if you change providers) | 21 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.8% |
| Open Internet/Net Neutrality | 11 | 1.3% |
| Interference (including signal jammers) | 10 | 1.1% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
174 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 31.0% |
| Availability | 35 | 20.1% |
| Speed | 33 | 19.0% |
| Open Internet/Net Neutrality | 21 | 12.1% |
| Interference | 13 | 7.5% |
| Equipment | 10 | 5.7% |
| Privacy | 8 | 4.6% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
73 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 52.1% |
| Availability | 11 | 15.1% |
| Equipment | 9 | 12.3% |
| Loud Commercials | 7 | 9.6% |
| Indecency | 4 | 5.5% |
| Interference | 4 | 5.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.