FCC Consumer Complaints – 13 July 2015
Introduction
A total of 1109 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 July 2015, this was higher than the 308 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Telemarketing (including do not call and spoofing), accounting for 357 complaints.
Key statistics
- Total complaints
- 1109
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (357)
- Most reported state/territory
- California (136)
Where the complaints came from
The 1109 complaints recorded on 13 July 2015 originated from 741 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 12.3% |
| Florida | 88 | 7.9% |
| Texas | 70 | 6.3% |
| Maryland | 59 | 5.3% |
| Georgia | 49 | 4.4% |
| Illinois | 47 | 4.2% |
| Pennsylvania | 46 | 4.1% |
| New York | 41 | 3.7% |
| Michigan | 39 | 3.5% |
| New Jersey | 35 | 3.2% |
| Other states and territories | 499 | 45.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 768 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 768 | 69.3% |
| Internet | 178 | 16.1% |
| TV | 112 | 10.1% |
| Radio | 44 | 4.0% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
768 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 357 | 46.5% |
| Robocalls | 161 | 21.0% |
| Billing | 75 | 9.8% |
| Availability (including rural call completion) | 42 | 5.5% |
| Number Portability (keeping your number if you change providers) | 41 | 5.3% |
| Equipment | 29 | 3.8% |
| Junk Faxes | 21 | 2.7% |
| Privacy | 15 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Interference (including signal jammers) | 6 | 0.8% |
| Open Internet/Net Neutrality | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
178 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 29.8% |
| Availability | 42 | 23.6% |
| Speed | 37 | 20.8% |
| Equipment | 12 | 6.7% |
| Interference | 12 | 6.7% |
| Open Internet/Net Neutrality | 11 | 6.2% |
| Privacy | 11 | 6.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
112 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 35.7% |
| Availability | 22 | 19.6% |
| Loud Commercials | 17 | 15.2% |
| Equipment | 13 | 11.6% |
| Indecency | 13 | 11.6% |
| Interference | 6 | 5.4% |
| Privacy | 1 | 0.9% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
Radio complaints
44 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 36 | 81.8% |
| Indecency | 5 | 11.4% |
| Billing | 1 | 2.3% |
| Commercials/Promotions | 1 | 2.3% |
| Pirate Radio | 1 | 2.3% |
Interference and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.